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How can I provide maturity instructions for my Term Deposit?

The easiest way to provide your Term Deposit maturity instructions to Bank of Sydney is by sending a Service Request via Online Banking.  

To send a Service Request via Online Banking: 

1. Log into Bank of Sydney Online Banking via Internet Banking or the Mobile Banking App. 
2. Click ‘Service Requests’ (in the side menu in Internet Banking) or ’Service’ (in the bottom menu in the Mobile Banking App). 
3. Select ‘Generic Service Request’.
4. Select ‘Term Deposit’ as the Category.
5. Select ‘Instructions’ as the Type.
6. Provide a short message (255 characters or less) with your maturity instructions.  
7. (Optional): Provide any documents/attachments to support your request. 
8. Select ‘Proceed’. 
9. Enter the 6-digit security code that was sent to your mobile phone, and click ‘Confirm’. 
10. You will see the ‘Successful’ confirmation screen and reference number when complete.  

Alternatively, you can contact us on 13 95 00 or visit a Bank of Sydney branch to let us know of any changes you'd like to make to your Term Deposit.