If you've lost a loved one

If you’ve recently experienced a loss, we understand that this is a difficult time for you and want to help where we can. We’ve created this guide to make the process of obtaining assets that Bank of Sydney is holding on behalf of the deceased as easy as possible.

Let us know

Contact us as soon as possible to let us know when a loved one has passed away. You can speak to our team at your local branch or call us on 13 95 00.

Contact Us

We'll need original documents

You’ll need to provide us with original documentation or certified copies in order for us to begin the process. Our branch staff will require a Death Certificate, Medical Certificate or funeral account/receipt. Please bring any of these documents to a branch for verification. If there’s a will, we’ll also need an original version or a certified copy of this document.

Our staff will take copies of any original documents and return them to you straight away.

You’ll need to fill out our Notice of Deceased Customer Form. The person notifying the Bank of the death and the Executor/Administrator of the estate will be required to provide identification.

Based on the information you provide the Bank will search for all accounts held by the deceased.

Details of the accounts

Once we’ve identified the accounts, we’ll provide details to the appropriate party in writing. This will also include the next steps required from them. This correspondence would also detail if a Grant of Probate/Letters of Administration would be required.

More Information

Funeral Expenses

If you need funds from the estate to pay or be reimbursed for funeral expenses, you’ll need to indicate this on the Notice of Deceased Customer form. For reimbursements, we’ll need an original receipt marked ‘paid’ which should also include the name of the person who paid the account. You’ll also need to complete a claim form.

If the funeral expenses have not yet been paid for, we’ll need a funeral invoice which we’ll make copies of.

Once all information and identification has been verified, we’ll provide you with a bank cheque.


Loan Accounts

Once the Bank becomes aware of the death of a loan customer, a new loan contract will be entered into with the surviving mortgagor (if there is one). Note, no redraws or other new advances will be permitted until a new loan contract is drawn up.

  • Individual accounts -  Once we’ve been notified, we’ll arrange for all accounts in the deceased’s name to be blocked and no further transactions will be allowed after the date of notification. Before the Estate is finalised, we may release the amount of any funeral expenses incurred and, in all circumstances, the Bank will consider special requests for further release of funds on a case by case basis.
  • Joint accounts - Upon notification of the death of an owner of a joint account, all authorities for operating the account will be cancelled and the surviving party can continue to operate the account subject to the terms and conditions of the account.
  • Company directors - We will require a copy of the company’s constitution detailing the protocol of the company in relation to a deceased director. A certified copy of the company minutes must be obtained confirming the death and appointment of a replacement director or procedure to be adopted by the company in relation to company assets.
  • Companies with only one director - Upon notification of the death, the company account will be immediately blocked and no further transactions are allowed until a replacement director is appointed and relevant documents are provided to the bank.
  • Partnerships - Upon notification of the death of a partner, the Bank will block the accounts and no further transactions will be allowed. If there is a Partnership Agreement which allows non-dissolution of partnership in the event of the death of one of the partners, this will need to be provided to the bank. Unless the partnership agreement provides to the contrary, the death of a partner dissolves the partnership.

We're here to help

Visit our friendly staff at one of our 13 branches

Talk to one of our friendly staff between 9:30am – 5:00pm (AEST) Monday to Friday.

Ask questions or give feedback via our online enquiry form.

Administrator – The party(s) appointed by the Supreme Court to deal with the Estate of the deceased when he or she dies intestate (without a will).

Certified Copy – A document which has been certified as a true copy of the original. Please note, certification requirements allowing people to certify documents will vary depending on the State or Territory.

Death Certificate – a certificate issued by the Registry of Births, Deaths and Marriages, giving the date, place and cause of death along with other relevant information.

Estate of Account – An account that’s opened to receive a deposit of funds owing to a deceased person’s estate after the date of death.

Executor – Party(s) appointed by the deceased in the Will, whose responsibility it is to carry out the deceased’s wishes as expressed in the Will.

Grant of Probate – A Grant of Probate is a legal document that authorises an executor (or executors) to manage the estate of a deceased person in accordance with the provisions of the deceased’s will. A Grant of Probate is issued by the applicable states Supreme Court. 

Letters of Administration – A document granted by the Supreme Court that appoints a party to administer the Estate, in the instance that the deceased did not leave a valid will.

Medical Death Certificate – A certificate issued by the attending physician, giving cause of death.

Next of Kin – The closest living relative of the deceased.

Solicitor/Lawyer – A solicitor/lawyer can assist you in the administration of the deceased Estate.

Will – A legal document outlining the deceased’s directions for the distribution of the Estate and appointing a party(s) to carry out those wishes.