Important Product Information

Credit Guide

ABA's Banking Code of Practice

Guidelines for Family Law Proceedings

Privacy and Credit Reporting Policy

Complaints Policy

Low Fee Account Information

Break Cost Fact Sheet

BOS Website Terms

CRS/FATCA Self-Certification Form 

Compliments and Complaints Form

Cards & BPAY Transaction Dispute Form

Internet Banking Transaction Dispute Form

Lending Products TMD
Deposit Products TMD

Deposit, Savings & Transaction Accounts PDS 

Deposit, Savings & Transaction Accounts PDS (Terms and conditions applicable to Term Deposit accounts opened before 15 November 2021, or reinvested before 15 December 2021.)

General Banking Fees & Charges Guide

Lending Facilities Fees & Charges Guide

International Trade Fees & Charges Guide

Financial Services Guide

Terms & Conditions for Internet Banking SPDS

Terms & Conditions for VISA Debit Card SPDS

Terms & Conditions for Credit Cards (Mastercard)

Platinum Mastercard Insurance Policy

Platinum Mastercard Insurance Policy effective 31 March 2022 

Platinum Mastercard Benefits Summary of Changes effective 31 March 2022

Terms & Conditions for Internet Banking

Terms & Conditions for VISA Debit Card

Terms & Conditions for Consumer Loans

Terms & Conditions for Commercial Loans