Important Product Information

Read our Terms and Conditions, Product Disclosure Statements and other important product information documents here.

ABA's Banking Code of Practice

Guidelines for Family Law Proceedings

Privacy and Credit Reporting Policy

Complaints Policy

Low Fee Account Information

Break Cost Fact Sheet

BOS Website Terms

CRS/FATCA Self-Certification Form

Compliments and Complaints Form

Cards & BPAY Transaction Dispute Form

Internet Banking Transaction Dispute Form

Lending Products TMD
Deposit Products TMD

Deposit, Savings & Transaction Accounts PDS

Lending Facilities Fees & Charges Guide

International Trade Fees & Charges Guide

Financial Services Guide

Terms & Conditions for Internet Banking SPDS

Terms & Conditions for VISA Debit Card SPDS

Terms & Conditions for Credit Cards (Mastercard)

Platinum Mastercard Insurance Policy

Platinum Mastercard Insurance Policy effective 31 March 2022

Platinum Mastercard Benefits Summary of Changes effective 31 March 2022

Terms & Conditions for Internet Banking

Terms & Conditions for VISA Debit Card

Terms & Conditions for Consumer Loans

Terms & Conditions for Commercial Loans

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