Important Product Information

Read our Terms and Conditions, Product Disclosure Statements and other important product information documents here.

ABA's Banking Code of Practice

Guidelines for Family Law Proceedings

Privacy and Credit Reporting Policy

Complaints Policy

Low Fee Account Information

Break Cost Fact Sheet

BOS Website Terms

CRS/FATCA Self-Certification Form

Compliments and Complaints Form

Cards & BPAY Transaction Dispute Form

Internet Banking Transaction Dispute Form

Target Market Determination - BOS Saver Account
Target Market Determination - Easy Life Account
Target Market Determination - Everyday Main Account
Target Market Determination - Everyday Saver Account
Target Market Determination - Foreign Currency Term Deposit (EUR, USD, NZD, GBP)
Target Market Determination - Foreign Currency Transaction Account
Target Market Determination - Term Deposit
Target Market Determination - BOS Basic Home Loan
Target Market Determination - Expect More Home Loan
Target Market Determination - Home Equity Maximiser
Target Market Determination - Mastercard Platinum Credit Card
Target Market Determination-Cash Collateral Account
Target Market Determination - Smart Net Account

Deposit, Savings & Transaction Accounts PDS

General Banking Fees & Charges Guide

Lending Facilities Fees & Charges Guide

International Trade Fees & Charges Guide

Financial Services Guide

Terms & Conditions for Internet Banking SPDS

Terms & Conditions for VISA Debit Card SPDS

Terms & Conditions for Credit Cards (Mastercard)

Platinum Mastercard Insurance Policy

Terms & Conditions for Internet Banking

Terms & Conditions for VISA Debit Card

Terms & Conditions for Consumer Loans

Terms & Conditions for Commercial Loans

Our Home Loan Specialists are on hand to help you when you need it.

Ask questions or give feedback via our online enquiry form.

Talk to one of our friendly staff Mon - Fri, 9am–5pm AEST (Excluding Public Holidays). Call 13 95 00