Vulnerable Customers

We have support available for customers who may be more vulnerable.

You may be vulnerable if you are experiencing: 

• Age-related impairment
• Cognitive impairment
• Elder abuse
• Family or domestic violence
• Financial abuse
• Mental illness
• Serious illness 
• Financial difficulty
• Financial abuse
• Incarceration (or recently been released from incarceration)
• Literacy or language barriers
• Accessibility issues (due to their physical location)
• Difficulty due to their cultural background (including Aboriginal or Torres Strait Islander customers) or 
• Any other personal or financial circumstance causing significant detriment.

If you would like to explore the support options available to you, please contact us.