Vulnerable Customers

We have support available for customers who may be more vulnerable.

You may be vulnerable if you are experiencing: 

  • Age - related impairment,
  • Cognitive impairment, 
  • Elder abuse, 
  • Family or domestic violence,  
  • Financial Abuse, 
  • Mental Illness or;
  • any other personal or financial circumstance causing significant problems 

If you would like to explore the support options available to you, please contact us. 

We're here to help

Visit our friendly staff at one of our branches

Contact us today with any questions or to submit a scenario with our online enquiry form.

Talk to one of our friendly staff Mon - Fri, 9am–5pm AEST (Excluding Public Holidays). Call 13 95 00

Other support available


13 11 14

Visit their website

Beyond Blue

1300 224 636

Visit their website 

Elder Abuse Information

Download the Safe and Savvy Guide

Family Violence Counselling

1800 737 732

Visit their website

National Debt Helpline 

1800 007 007 

Visit their website 

ASIC Indigenous Help Line 

1300 365 957