General FAQs



Each branch has its own BSB, which can be found here.

If you have opened an account online, your BSB is 680

You may choose to open an account with someone else. If so, you can choose to provide full access to both account holders to transact independently, or you may request to configure your account so that both account holders are required to approve transactions (two-to-sign authority).

You can update your details by contacting your local branch on 13 95 00 (Mon-Fri, 9am-5pm AEST) or by sending us a secure message via Internet Banking.

If you wish to close any of your Bank of Sydney accounts, you can visit any of our branches during business hours, or call us on 13 95 00 (Mon-Fri, 9am-5pm AEST). Please note you should transfer your remaining account balance out to another Bank of Sydney or external bank account prior to asking for the closure.

The Common Reporting Standard (CRS) and the Foreign Account Tax Compliance Act (FATCA) are global standards for the collection and reporting of information on financial accounts held by foreign tax residents. Australian Financial Institutions are required to collect information regarding foreign tax residency from their customers and to provide the information to the Australian Taxation Office (ATO).

For more information, please click here.

We're here to help

Secure message via Internet Banking

Talk to one of our friendly staff Mon-Fri, 9am-5pm AEST (Excluding Public Holidays). Call 13 95 00