General FAQs



Each branch has its own BSB, which can be found here.

If you have opened an account online, your BSB is 680


You may choose to open an account with someone else. If so, you can choose to provide full access to both account holders to transact independently, or you may request to configure your account so that both account holders are required to approve transactions (two-to-sign authority).

You can update your details by contacting your local branch on 13 95 00 or by sending us a secure message via Internet Banking.

If you wish to close any of your BOS accounts, you need to send us your instructions via a secure message. Please note you should transfer your remaining account balance out to another BOS or external bank account prior to asking for the closure, otherwise a fee may be charged to close an account with a balance greater than $0.

Issuing a bank cheque for the remaining balance is $5, and

Transferring the remaining balance to a nominated external bank account via Telegraphic Transfer is $35.

The Common Reporting Standard (CRS) and the Foreign Account Tax Compliance Act (FATCA) are global standards for the collection and reporting of information on financial accounts held by foreign tax residents. Australian Financial Institutions are required to collect information regarding foreign tax residency from their customers and to provide the information to the Australian Taxation Office (ATO).

For more information, please click here.

We're here to help

Ask questions or give feedback via our online enquiry form.

Talk to one of our friendly staff Mon - Fri, 9am–5pm AEST.