Comprehensive Credit Reporting

Comprehensive Credit Reporting (also known as positive credit reporting) will change the way customer credit information is reported to credit reporting bodies. Bank of Sydney now complies with CCR as per the Australian Credit Reporting Data Standard.

What is a credit report?

Your credit report is what helps determine your suitability for credit products such as a Home Loan, Credit Card, Personal Loan or Personal Overdraft.

Previously your credit history may have included information such as when you applied for credit products, as well as any significantly overdue accounts or defaults you have had in the past.

What information will be shared?

The change means your credit report could include additional information, such as:

  • The date you opened your credit account,
  • The type of account opened,
  • The credit limits you have
  • Up to 24 months of repayment history

What it means for you and how you can prepare.

Over time, your credit report will provide a more accurate assessment of how you manage your credit. There are a few ways you can improve your credit report including:

  • Making payments on time
  • Avoid missing repayments. You could consider setting up direct debits from your account to ensure you never miss a payment
  • If you believe you are unable to make a payment in time, please contact our Financial Assistance team on 13 95 00 (Mon – Fri, 9:30am – 5:00pm AEST).

What Bank of Sydney products are included in the report?

Any credit products including but not limited to personal loans, home loans, investment home loans, credit cards, home equity line of credit, or personal overdrafts.

Which Credit Reporting Body does Bank of Sydney report to?

We work with Equifax for our credit reporting. You can find more information in our Privacy and Credit Reporting Policy, here

If I’m late on a payment by a few days, will that show up on my credit report?

If you’re a few days late on your payment, this won’t show up in your credit report. There is a 14-day grace period from the due date of the payment before it is reported and included in your repayment history information.

Can I choose what’s displayed on my report?

No, you cannot choose what’s displayed on your credit report.

Where can I access a copy of my credit report?

You can request a copy of your credit report from or by calling 138 332.

Can you see other transactions on the report other than my repayment history? 

You should be able to see information about any consumer credit accounts you currently hold or have held. Information may include the lenders name, account number, account open or close date, the type of credit, credit limit and repayment history information.

Repayment History displays whether you have made repayments on time or not for a period up to 2 years. You will also be able to see any default or overdue accounts.

Where can I find more information about Comprehensive Credit Reporting?

For more details on Credit Reporting at Bank of Sydney, please read our Privacy and Credit Reporting Policy here.

You can also find more information about Comprehensive Credit Reporting by visiting the Credit Smart website at