Internet banking

You will use your Customer Reference Number (CRN) to log in to Internet and Mobile Banking. If you have forgotten your CRN, please check recent emails or letters we have sent to you to locate it, if you still cannot locate your CRN please do call us on 13 95 00 or visit your nearest branch for assistance.

Yes, you can create a nickname for all your Bank of Sydney accounts.
1. Log into Internet Banking
2. Go to 'Accounts & Cards'
3. Click the pencil icon next to the Account Name under Account Details
4. Enter your preferred account nickname
5. Submit your changes.

Scheduled and/or recurring payments can be setup for Transfers, Pay Anyone, BPAY, ABA File Payments and Multi-Entry Transactions.
When creating a payment:
1. Select 'Schedule Payment (Optional)' under the Payment Details section
2. Select the future date for the transactions and/or select to enable recurring payments and select the desired frequency.
3. Submit and authorise the payment
Once you have successfully authorised a scheduled and/or recurring payment, you will be able to see and edit it under ‘My Payments’ on the Payments dashboard.
Note, Overseas Payments cannot be scheduled or set as recurring payments.

You can find the details of your past transactions under ‘My Payments’ on the Payments dashboard.
To do this:
1. Login to your Internet Banking
2. Go to Payments
3. Select ‘Payments History’
4. If required, click on the filter icon to apply a date range or search by transaction type to locate the transaction
5. Once located, click on the transaction to view all details
6. If required, click 'Dowload Receipt' to download a PDF receipt with all transaction details.

Online statements are only available for the primary account holders for personal accounts and can be downloaded via Internet Banking or Mobile Banking by selecting the account, clicking 'View Statement' and search and download the required statement.

You can update your statement preferences any time within Internet and Mobile Banking.
1. Navigate to the Statements Preferences sceen via the 'Manage' tab on your Account summary screen
2. Select to receive your statement's as 'Online'
3. Enter the security code sent to you via SMS
4. Your statement preference has now bee successfully updated.

You can update your daily payment limit between $0 and the maximum allowed limit at any time, via Internet Banking.
1. Log into Internet Banking with your personal credentials
2. Go to Settings
3. Click ‘Daily Limits’
4. Select ‘Define my own limits’
5. Type in your preferred amount
6. Confirm the changes by authorising via SMS or push notification

Internet Banking daily limit increases are valid for 1 business day, afterwhich the daily limits will revert back to the default limits.

If you need a permanent increase, you’ll need to send a Service Request via Online Banking.

By default, your Internet Banking limits are as below:

Service Requests allow you to send instructions to Bank of Sydney, for example to increase your credit limit or to withdraw funds from your maturing Term Deposit.

This function is available via Internet Banking and the Bank of Sydney Mobile Banking App.

The easiest way to provide your Term Deposit maturity instructions to Bank of Sydney is by sending a Secure Message in Internet Banking.

To send a secure message in Internet Banking:

1. Log into Internet Banking by visiting banksyd.com.au
2. Click on the envelope icon on the top right corner of your home page
3. Select ‘+ New Message’
4. Type in your maturity instructions 
5. Send 
6. Confirm via SMS or push notification

Please note this function is only available on Internet Banking, and not via the mobile app.

You can download the Bank of Sydney Mobile Banking App via the app stores on both iOS and Android devices. Once you’ve downloaded the app, use your Customer Reference Number to log in.

Your access to Online Banking will be blocked after five (5) consecutive wrong password attempts.

If your Online Banking access is blocked, you need to contact us on 13 95 00 or visit your nearest Branch to unblock your access.

If you’re planning to go overseas, there are different ways to access your Internet Banking:

1. If you’re going to use your Australian number while you’re overseas, there’s nothing to worry about. If you need to authorise any transactions, you’ll still receive the SMS notifications.
2. If you’re planning to change your number when you arrive at your destination and you already know your overseas number, you must inform us by sending a secure message with your new number so we can change your contact details before you start your trip.

If your Online Banking access to an account is ‘Enquiry Only’ you will be able to see the account and the list of transactions associated with it, however you won’t be able make payments or update the account via Online Banking.

If you believe you should have full access to any of your accounts, please contact us on 13 95 00.

If you wish to change your contact details (mobile number or email address) please send us your new contact details within a service request in Online Banking or contact our customer service team on 13 95 00.

If you would like to update your residential, work or postal address, you can log in to Online Banking and update your address under the Profile & Settings section.

Alternatively, you can visit your nearest BOS branch to fill up the ‘Change of Details’ form.

For Internet Banking Payments the cut-off time is 4:30pm (AEST) Monday to Friday (Excluding Public Holidays).

For BPAY the cut-off time is 4:00pm (AEST) Monday to Friday (Excluding Public Holidays).

No, when you make a transaction and the status is pending, you won’t be able to stop the transaction as the payment has already been authorised.

If you make a BPAY transfer before 4:00pm AEST during business days, it usually takes 48 hours to reach the biller. However in some cases this might take up to 5 business days depending on the biller processing schedule.

To view or download an account statement:
1. Log in to Internet Banking.
2. Click Accounts & Cards in the side menu.
3. Select the account you want the statement for.
4. Click View Statement.
You can filter statements by date if needed. To download a statement, click the download icon to save it as a PDF.

Due to constant rate changes, you cannot schedule an international payment for a future date.

All international payments must be a same day transfer.

1. Log into Internet Banking or the Bank of Sydney Mobile Banking App.
2. Navigate to your account from the home screen
3. Select the account you would like to download a transaction listing for.
4. Select view all transactions
5. Click on ‘download’ icon to export your transactions to Excel or PDF.

Please note, if you require a specific date range, you can amend the Filter by clicking on ‘Show Filters’ prior to exporting your transactions.

You may submit an Internet Banking Transaction Dispute Form here

This form can be used for Pay Anyone transactions (made through Online Banking transfer).

Please note: If you need to dispute transactions for more than one of your Bank of Sydney accounts, please submit a separate form.