Customer Support

We’re committed to supporting all of our customers – including those who are going through a tough time. We have a range of measures and resources available to help.

Financial Hardship

If you’ve had a challenging period that’s affected your finances, let us know. We’re committed to helping you get through the financial adversity you’re facing. This could be because you’ve lost your job, are ill/injured, had a relationship breakdown, have been impacted by a natural disaster, had a downturn in business, or lost a loved one. We’re here to help you work through it and get you back on track to financial stability. We have a range of options available based on your personal situation.

Have you recently lost a loved one?

If you’ve recently experienced a loss, we understand that this is a difficult time for you and we want to help you where we can. We’ve created this guide to make the process of obtaining assets that Bank of Sydney is holding on behalf of the deceased as easy as possible.

Information to support you and your family

These guidelines are to help you, your legal practitioners and representatives in relation to family law property proceedings. They include information on the division of matrimonial property, division of your joint property that is subject to a mortgage to the bank or the division of other joint properties with several liabilities owed to the bank

Support for vulnerable customers

We have support available for customers who may be more vulnerable.

Compliments and Complaints

We always strive to provide our customers with an excellent customer experience. We’d like your feedback if you’ve had an excellent experience banking with us and we’d also like your feedback when things go wrong so we can try to fix things. You can submit a Compliment or a Complaint to us.

Customer Advocate

This team is the voice of the customer within the Bank, with a primary purpose to make it easier for customers when things go wrong, by helping facilitate fair complaint outcomes and minimising the possibility of future problems.

Banking Code of Practice

As a member of the Australian Banking Association and subscriber to the Banking Code of Practice (the Code), we are committed to meeting the Code’s higher standards of ethical behaviour, good banking practices and ensuring that our customers receive their rights and protections under the Code.

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Talk to one of our friendly staff Mon - Fri, 9am–5pm AEST (Excluding Public Holidays). Call 13 95 00