COVID-19 Information

Our customers’ health and well-being is our priority

At times like these, people come first. We’re doing everything we can to look out for our customers, colleagues and communities. This means closely monitoring the advice of the Australian Federal Government, state and territory governments, local and national health authorities, and the World Health Organisation (WHO). We’re carefully following the experts’ recommendations and adapting our approach quickly and proactively. For further information about COVID-19, please visit the Australian Government website.

Department of Health Resource

New Government Restrictions - effective Thursday 4 February 2021

Bank of Sydney is strictly observing the advice of State and Federal governments as the COVID-19 pandemic continues to develop. In line with this advice, all staff in VIC will be wearing face masks whilst at work and also during their commute to and from work. Following the ease of restrictions in NSW, staff in Branches are no longer required to wear face masks.

We understand that customers will also be required to wear face masks in public (including in the branch) however, there may be instances where our staff will request a customer to remove their face mask for a brief moment, in order to verify their identity. This is line with government guidelines which you can find here for NSW and here for VIC.

Precautionary measures for your reassurance

So that we can maintain our high level of service while keeping our staff and customers safe, we’re taking some important precautionary measures:

  • All Bank of Sydney staff will be wearing face masks, both within the branch/office and when on public transport to and from the branch/office.
  • Stringent hygiene measures in all our branches and a significantly more intensive cleaning process taking place on a regular basis.
  • Hand sanitiser is readily available for use to all staff and customers.
  • Branch operating hours that are flexible and subject to change.
  • If you are unwell or showing any COVID-19 symptoms, please refrain from visiting our branches. Instead, you can call us on 13 95 00 to see how our friendly team can assist you remotely.
  • When visiting our branches, please take note of our signage relating to social distancing and personal hygiene.

We encourage our customers to limit non-essential visits to our branches. However, if you do need to pop into a branch, please make sure you check our website for the most up-to-date opening hours beforehand.

Branch opening hours

For customers who are financially affected

We’ve put in place a number of measures to support those financially affected by the outbreak:

  • Short term deferral of loan repayments.
  • Temporary facility conversions from Principal and Interest to Interest Only to reduce repayments.
  • Extended loan terms to reduce ongoing repayments.
  • Debt consolidation/restructuring.

If you’ve been directly impacted by the COVID-19 outbreak and would like to explore the options available to you, it’s important that you contact us as soon as possible by calling our Customer Service Centre on 13 95 00. Alternatively, for further information, please visit our Financial Hardship page.

Financial Hardship 

Internet and Digital Banking Services

We know that having access to your money during difficult times is important. You can access your accounts 24/7 through our Internet Banking platform for all your day-to-day banking needs. If you’re not yet activated for Internet Banking, you can call our Customer Service Centre to get started on 13 95 00 (Monday – Friday, 9:30am – 5:00pm AEST).



Ask questions or give feedback via our online enquiry form.

Visit our friendly staff at one of our branches

Talk to one of our friendly staff between 9:30am – 5:00pm (AEST) Monday to Friday.