We always strive to provide our customers with the best products and services. But we also recognise that sometimes things don’t work out as they should.
If you’ve had a negative experience, let us know about it by submitting a feedback form below.
Alternatively, you can call us on 13 95 00 (Mon – Fri 9:30m – 5pm AEST) or by mailing us at GPO Box 4288, Sydney NSW 2001.
How does it work?
- Tell us about your experience. If you have any supporting documents or information about the incident, please send these with your complaint.
- We’ll send you an acknowledgement of your complaint within 5 business days and provide you with a reference number and contact details of the staff member handling your complaint.
- We will try to resolve your complaint within 21 days. If we need more time or more information, we’ll let you know.
If the matter relates to a disputed card transaction, please complete an ‘Electronic Transaction Dispute’ form, available at any branch or by calling (13 95 00).