Frequently Asked Questions

If you’ve forgotten your password, you can reset your password by selecting ‘Forgot your Password?’ on the BOS Internet Banking login page.

If you’ve forgotten your password and need help, please contact our customer service team on 13 95 00.

You will use your Customer Reference Number (CRN) to log in to Internet and Mobile Banking. If you have forgotten your CRN, please check recent emails or letters we have sent to you to locate it, if you still cannot locate your CRN please do call us on 13 95 00 or visit your nearest branch for assistance.

You can update your details by contacting your local branch on 13 95 00 (Mon-Fri, 9am-5pm AEST) or by sending us a secure message via Internet Banking.

You have three tries to key in the correct PIN. After that, we protect your account by locking it until the next day. You can request a new Visa Debit PIN via Internet Banking or visiting one of our branches:

1. BOS Internet Banking

• Log into BOS Internet Banking
• Select the debit card
• Select ‘Card Options’
• Select ‘Modify Card PIN’
• Enter the new PIN and confirm the new PIN on the following section
• Authorise the new PIN via mobile notification (SMS or push notification)
• Your PIN has now changed

2. Contact Bank of Sydney

• Contact us on 13 95 00 (Mon-Fri, 9am-5pm AEST)
• Or visit one of our branches