Financial Hardship

We understand that life can be unpredictable. If you’re experiencing financial hardship, we're here to help support you or your business.

People come first. Now and always.

During this challenging period, we’re committed to helping you get through any financial adversity you’re facing. This could be because you’ve lost your job, developed an illness or injury, had a downturn in business, been impacted by natural events (such as drought, floods or fire) or lost a loved one. We’re here to help you work through these circumstances and get you back on track to financial stability, through our financial difficulty offering.

We have a range of options available. Let us help find a suitable solution, based on your personal situation.

Ways we can help you

  • Deferred loan repayments on all loans and credit cards
  • Reduced loan repayments
  • Convert Principal and Interest (P&I) repayments to Interest Only payments (charged at the P&I rate)
  • Extended loan terms
  • Restructuring existing loans free of the usual establishment fees 
  • Waiving of fees and charges, including for early access to term deposits

Some questions you may have

What is a deferred loan repayment (sometimes called a repayment holiday)? It’s a set period of time where you won’t need to make any repayments on your loan. During this time, interest will continue to be charged on your loan, however any late payment penalties will be waived. 

What happens after the deferred loan repayment period? Before the period expires, we'll get in touch to review your position and to discuss how you can bring the account up to date over an agreed period of time. This may result in monthly payments being adjusted (i.e. the amount required may be higher than current repayments and you may incur a higher amount of interest over the life of the loan).

Do these options apply to both Owner Occupied and Investment Home Loans? Yes, they apply to all loans including home loans, personal loans, business loans and credit cards etc.

Does the Interest Only term have a time limit, and is it available for both Owner Occupied and Investment Home Loans? Interest Only repayment options are available on all loan types including Home Loans, Investment Home Loans and Business Loans. Terms will be reviewed on a case by case basis.

Still need an issue resolved? We’re here to help you, so if you’re not satisfied with the provided support, please let us know and we’ll do our best to assist you. If you’re still not happy with the outcome, you can lodge a complaint with AFCA.


COVID-19 (Coronavirus)

For more information about how the Bank is responding to the COVID-19 including information about our branches and our Internet Banking services, please click here.

Financial counselling and support resources available to you

For additional support, here are some helpful links:

Let's make this easy

Let us know your situation.

Our team will contact you in two business days to discuss. If we need more information from you, we’ll let you know.

We’ll provide details of the outcome of your application via email.

Financial Hardship Enquiry Form

We're here to help

Ask questions or give feedback via our online enquiry form.

Talk to one of our friendly staff Mon - Fri, 9am–5pm AEST.

Visit our friendly staff at one of our branches