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My International Money Transfer (IMT) has not arrived / I need to change or cancel my IMT. What do I do?
Although an IMT usually takes between 2-3 business days to process it may take longer, depending on your recipient's country and bank.
If your recipient doesn’t receive your transfer, or if you wish to change or cancel your IMT, you can request that a trace/amendment/cancellation be placed on the IMT by:
- Calling us on 13 95 00 (Mon-Fri, 9am-5pm AEST)
- Visiting any branch to complete an IMT investigation form