Lost or Stolen Card

How do I report my Visa Debit Card lost/stolen?

If you’ve lost your Visa Debit Card, or had it stolen, you can let us know by:

1. Contacting our Fraud Department on 1300 705 750 (available 24/7)

2. BOS Internet Banking

• Log into BOS Internet Banking
• Select the debit card
• Click on ‘Card Options’
• Select ‘Lost/Stolen’
• Select reason from the drop down menu and click ‘Submit’
• Authorise the card lost/stolen via mobile notification (SMS or push notification)
• Your card has been closed

3. Contact us on 13 95 00 (Mon-Fri, 9am-5pm AEST)

• Select Option 4: ‘Card Enquiries’
• Then, Select Option 1: ’Lost or Stolen Cards’

4. Visit one of our branches