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I've forgotten my PIN
You have three tries to key in the correct PIN. After that, we protect your account by locking it until the next day. You can request a new Visa Debit PIN via Internet Banking or visiting one of our branches:
1. BOS Internet Banking
- Log into BOS Internet Banking
- Select the debit card
- Select ‘Card Options’
- Select ‘Modify Card PIN’
- Enter the new PIN and confirm the new PIN on the following section
- Authorise the new PIN via mobile notification (SMS or push notification)
- Your PIN has now changed
2. Contact Bank of Sydney
- Contact us on 13 95 00 (Mon-Fri, 9am-5pm AEST)
- Or visit one of our branches