Our new Internet Banking and Bank of Sydney Mobile Banking App are now available!
To help you get started, we have created a range of simple guides that walk you through key features and everyday tasks.
Our new platform includes improved functionality and a more intuitive design, making it easier to view accounts, make payments and manage your banking online.
How to get started
1. Refer to your Customer Reference Number (CRN)
You'll need your full 10-digit CRN (including any leading zeros) to register and log into the new Online Banking platform.
2. Register for Online Banking
You’ll need to complete a quick registration before you first log into Online Banking. For support, see our registration guides and videos.
3. Enjoy the new Online Banking experience
The new Online Banking experience is designed to be intuitive and easy to use. If you need some help getting started, there are a number of User Guides available to assist.
Online Banking User Guides
Our new Online Banking experience is designed to make everyday banking easier. If you need some extra support, the guides below will help you navigate key features across both Internet Banking and the Mobile Banking App.
Internet Banking (Desktop)
- How to check your account balance
- How to check your Home Loan repayment
- How to view and download Statements
- How to view and download a transaction listing
- How to add accounts to your dashboard
- How to make a Pay Anyone Payment
- How to submit a service request
- How to reset your password
- How to manage daily payment limits
- How to complete ABA payments
- How to connect your accounts to Xero
- How to update your address details
- How to delete Recurring or Scheduled Payments
- How to manage/edit Recurring and Scheduled Payments
Mobile Banking App
- How to check your account balance
- How to check your Home Loan repayment
- How to view and download Statements
- How to view and download a transaction listing
- How to customise quick links
- How to make a Pay Anyone Payment
- How to submit a service request
- How to enable quick balance
- How to manage daily payment limits
FAQs
We are launching a new Online Banking platform and Mobile Banking App from 23 March 2026. The new experience is designed to provide a simpler and more use friendly way to manage your accounts.
No. From 23 March 2026, you will need to use your 10-digit Customer Reference Number and complete the new registration process to access Online Banking and the Mobile Banking App. Your previous login details will no longer work once the new platform is available.
Your registered mobile number is required to receive a Security Code during registration.
If you no longer have access to that mobile number, please contact us on 13 95 00 prior to registering so we can update your details. This will help ensure your registration process runs smoothly.
To receive Security Codes via SMS, you must have access to a mobile number registered with Bank of Sydney that can receive SMS messages.
If you are overseas and unsure whether your mobile number will receive SMS messages, please contact us on 13 95 00 for assistance before registering.
You will be required to complete a short registration process the first time you log in to internet or Mobile Banking after 23 March 2026. This is required to confirm your identity and set up your new security details.
There are no changes to how you access Internet Banking. To access Internet Banking, visit www.banksyd.com.au and click the ‘Login’ button in the top right corner of our website.
To access the new Mobile Banking App you will need to ensure you have the latest version of the Bank of Sydney Mobile Banking App installed.
If you do not have auto app updates enabled on your device, you can update your app by:
- iPhone users can update via the App Store
- Android users can update via Google Play
Important Information
More information about our products and services is available here.
Your account security is a priority, please be alert to anyone seeking your banking details. Bank of Sydney will never send you an email or SMS asking you to verify or provide your Bank of Sydney account details, passwords, financial details or login details.