Register for Online Banking to get started

To start using the new Internet Banking platform or Mobile Banking App, you will need to complete a quick registration process before you first log in. This is to confirm your identity and set up your new security details.

You will only need to complete the registration process once and this can be completed via one of the following:

 

Bank of Sydney will never send you an email or SMS containing a link asking you to provide your Customer Reference Number, password, Security Code, account details, date of birth or any other online banking credentials. 

If you receive a message asking for this information, do not click any links, do not respond, and contact us immediately on 13 95 00. 

 

How to register

 

Mobile Banking App 

  1. Ensure you have the most up to date version of the Bank of Sydney Mobile Banking App installed.
    To update your app:

    • iOS:
      Open the App Store > search for the 'Bank of Sydney Mobile Banking' app and open its page > tap Update.

    • Android:
      Open the Google Play Store > search for the 'Bank of Sydney Mobile Banking' app and open its page > tap Update.

  2. Open the Bank of Sydney Mobile Banking App.
  3. Once on the login screen click the "Register" button to get started.  
  4. There are 7 simple steps to complete your registration via the Mobile Banking App: 
    • Enter your Customer Reference Number - this is a ten-digit number including leading zeros, and your date of birth, then click the 'Continue' button.  
    • Create a new password - You will need to enter this password twice before clicking "Create".  
    • Enter the security code - For your protection, a one time security code will be sent to your mobile phone via SMS. Enter the 6 digit security code provided and press "Confirm".  
    • Create a 4 digit passcode for your Mobile Banking App, and click ‘Create’. 
    • Select and answer two security questions. Use the drop down menu to select your preferred questions, and type a one word answer in the field below, noting that answers are case sensitive. Ensure to provide answers that only you would know - these may be used in the future to verify your identity and help protect your banking access. When completed, press 'Continue'. 
    • Review the Online Banking Terms and Conditions and Privacy Policy documents, which are linked on the screen. Click the Confirmation checkbox to confirm that you have read and accept the Terms and Conditions, then click "Accept".   
    • You’ll then have the option to enable biometrics, such as Face ID or fingerprint scan, depending on your device. This makes it quicker and easier to log in and confirm transfers or payments. Simply switch on the ‘Enable biometrics’ toggle, choose whether you’d like to use it for login and to confirm transfers or payments, then select ‘Proceed’. 
  5. You have now successfully registered for Online Banking, and are ready to explore and enjoy the features of our new Mobile Banking App. 

 

Internet Banking (Desktop) 

  1. To get started, access Online Banking by visiting banksyd.com.au and clicking the 'Login' button in the top right corner.  
  2. Once on the login screen click the "Register here" link to get started.  
  3. There are 5 simple steps to complete your registration:
    • Enter your Customer Reference Number - this is a ten-digit number including leading zeros, and your date of birth, then click the 'Continue' button.  
    • Create a new password - You will need to enter this password twice before clicking "Continue".
    • Enter the security code - For your protection, a one time security code will be sent to your mobile phone via SMS. Enter the 6 digit security code provided and press "Confirm".  
    • Select and answer two security questions. Use the drop down menu to select your preferred questions, and type a one word answer in the field below, noting that answers are case sensitive. Ensure to provide answers that only you would know - these may be used in the future to verify your identity and help protect your banking access. When completed, press 'Continue'. 
    • Review the Online Banking Terms and Conditions and Privacy Policy documents, which are linked on the screen. Click the Confirmation checkbox to confirm that you have read and accept the Terms and Conditions, then click "Accept".   
  4. You have now successfully registered for Online Banking, and are ready to explore and enjoy the features of our new Online Banking platform. 

 

 

FAQs

We are launching a new Online Banking platform and Mobile Banking App from 23 March 2026. The new experience is designed to provide a simpler and more use friendly way to manage your accounts.

Your Customer Reference Number is your unique 10-digit number used to identify you with Bank of Sydney. 

From 23 March 2026, you will need to use your full 10-digit Customer Reference Number, including any leading zeros, to log into Online Banking and when contacting us for support. 

Your Customer Reference Number was recently provided to you via email or letter.  

Please check the email or letter recently sent to you to locate your Customer Reference Number. If you are unable to locate your Customer Reference Number and need assistance, please call us on 13 95 00.

No. From 23 March 2026, you will need to use your 10-digit Customer Reference Number and complete the new registration process to access Online Banking and the Mobile Banking App. Your previous login details will no longer work once the new platform is available.

If you begin the registration process but do not complete it, you can simply start again next time you access the platform. Your access will remain pending until registration is successfully completed. 

If you experience any issues while registering, please contact us on 13 95 00.

No. Bank of Sydney will never send you a link in an email or SMS asking you to provide your Customer Reference Number, date of birth, account details, passwords, Security Codes or any other online banking credentials. 
 

If you receive a message asking for this information, do not click any links and contact us immediately on 13 95 00.

Your registered mobile number is required to receive a Security Code during registration. 

If you no longer have access to that mobile number, please contact us on 13 95 00 prior to registering so we can update your details. This will help ensure your registration process runs smoothly.

To receive Security Codes via SMS, you must have access to a mobile number registered with Bank of Sydney that can receive SMS messages.

If you are overseas and unsure whether your mobile number will receive SMS messages, please contact us on 13 95 00 for assistance before registering. 

You will be required to complete a short registration process the first time you log in to internet or Mobile Banking after 23 March 2026. This is required to confirm your identity and set up your new security details.

No. You only need to complete registration once. You can complete registration via either: 

  • Internet Banking (desktop) 
  • The Bank of Sydney Mobile Banking App 

Once registered, you can access both platforms using your new login details.

There are no changes to how you access Internet Banking. To access Internet Banking, visit www.banksyd.com.au and click the ‘Login’ button in the top right corner of our website.

To access the new Mobile Banking App you will need to ensure you have the latest version of the Bank of Sydney Mobile Banking App installed.

If you do not have auto app updates enabled on your device, you can update your app by: 

  • iPhone users can update via the App Store 
  • Android users can update via Google Play

Business Banking FAQs

From 23 March 2026, you will use your Customer Reference Number to log in to Online Banking instead of your existing Business or Role Manager login details. 

Once logged in, you will be able to view and manage all personal and business accounts linked to your customer record in one place.

Yes. It is important that all Authorised Users linked to your business are verified ahead of transition to ensure their access is maintained on the new platform. 

If Authorised Users are not verified before transition, they will not be able to access Online Banking. 

Please refer to previous communications or share the Identity Verification link with your Authorised Users so they can complete the required steps as soon as possible. 

Yes. Each Authorised User will need to complete the new registration process the first time they log in after 23 March 2026.

No. Changes to Authorised Users, including adding or removing access, cannot be completed directly within Internet Banking. 

From 23 March 2026, you will need to contact Bank of Sydney to request any updates to Authorised User access. The relevant forms and Identity Verification requirements will need to be completed before access can be amended.

We're here to help

Visit our friendly staff at one of our branches

Find a branch near you

Talk to one of our friendly staff Mon-Fri (Excluding Public Holidays).

Call 13 95 00

Important Information

More information about our products and services is available here.

Your account security is a priority, please be alert to anyone seeking your banking details. Bank of Sydney will never send you an email or SMS asking you to verify or provide your Bank of Sydney account details, passwords, financial details or login details.