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When to use this form:
- If you believe there have been unauthorised transactions made using your Visa Debit Card,
- If you would like to review a BPay transaction or ATM short pay
- For all other dispute reasons
Please complete this form as soon as possible, so we can assist with your request.
For disputes to Pay Anyone transaction/s (made through Online Banking transfer) please fill out and submit the form here.
Important: If your Visa Debit Card has been lost or stolen, please let us know immediately by calling 13 95 00, so we can take actions to try prevent unauthorised transactions.