Bank@Post

Each branch has its own BSB, which can be found here.

If you have opened an account online, your BSB is 680

 

You may choose to open an account with someone else. If so, you can choose to provide full access to both account holders to transact independently, or you may request to configure your account so that both account holders are required to approve transactions (two-to-sign authority).

You can update your details by contacting your local branch on 13 95 00 or by sending us a secure message via Internet Banking.

If you wish to close any of your BOS accounts, you need to send us your instructions via a secure message. Please note you should transfer your remaining account balance out to another BOS or external bank account prior to asking for the closure, otherwise a fee may be charged to close an account with a balance greater than $0.

Issuing a bank cheque for the remaining balance is $5, and

Transferring the remaining balance to a nominated external bank account via Telegraphic Transfer is $35.

The Common Reporting Standard (CRS) and the Foreign Account Tax Compliance Act (FATCA) are global standards for the collection and reporting of information on financial accounts held by foreign tax residents. Australian Financial Institutions are required to collect information regarding foreign tax residency from their customers and to provide the information to the Australian Taxation Office (ATO).

For more information, please click here.

When your Internet Banking is activated for the first time we send you an email with your Internet Banking username. If you’ve forgotten your Internet Banking username, please contact our customer service team on 13 95 00.

Yes, you can create a nickname for all of your BOS accounts.

  1. Login to your Internet Banking
  2. Go to Settings
  3. Click ‘Account Nicknames’
  4. Choose the account/s from the drop-down menu
  5. Enter the nickname
  6. Submit the changes

Recurring transfers can be setup for BPAY, domestic transfers, between your own accounts and within BOS transfers. Please note: you can’t set up a future-dated international transfer.

 

  1. Login to your Internet Banking
  2. Select ‘Payments/Transfers’
  3. Select the type of payment from the drop-down menu
  4. Enter your payment details
  5. Change the date for the single transfers, or select ‘Recurring Transfer’ and amend the dates and frequency
  6. Submit and authorise the payment

Once you have authorized a schedule transfer, you will be able to see and delete it under ‘My Money’ and ’Schedule Transfers’.

You can always find the details of your past transactions under ‘Online Activity’. To do this:

  1. Login to your Internet Banking
  2. Go to Settings
  3. Select ‘Online Activity’
  4. Click on ‘Show Filters’
  5. Apply the date range to find the transaction
  6. On the list of activities find the transaction (Example “Domestic Payment”)
  7. Then click on to download the receipt of the transaction, which includes all the details of your transfer

Online statements are only available for the primary account holders for personal accounts and can be download via Internet Banking under ‘My Money’.

You can send us a secure message via Internet Banking asking to stop paper statements.

 

You can define your own daily limit between $0 and the maximum allowed limit at any time, via Internet Banking.

 

  1. Login to your Internet Banking with your personal credentials
  2. Go to Settings
  3. Click ‘Daily Limits’
  4. Select ‘Define my own limits’
  5. Type in your preferred amount
  6. Confirm the changes by authorizsing via SMS or push notification

Internet Banking daily limit increases are valid for 48 hours. After 48 hours the daily limits will revert back to the default limits.

If you need a permanent increase, your request must be approved by your BOS home branch or Relationship Manager.

 

  • Up to $20,000

You can increase your daily transfer limits for each type of transfer up to $20,000 without contacting us.

 

Please note this option is only available via Internet Banking, not on the mobile app.

  1. Login to your Internet Banking with your personal credentials
  2. Go to Settings
  3. Click ‘Daily Limits’
  4. Select define my own limits
  5. Change the type of limits amount
  6. Confirm the changes by authorising via SMS or push notification

 

  • More than $20,000 (only valid for 48 hours)

If you require a higher daily limit transfer, you’ll need to send a secure message via Internet Banking and your request will be processed within one business day.

 

  1. Login to your Internet Banking
  2. Click on the envelope icon on the top right corner of your home page
  3. Select ‘+ New Message’
  4. Type in “Limit Increase” as the message subject
  5. Write the amount you require to increase your daily limits
  6. Click on send and confirm by authorising via SMS or push notification

 

Please note that once your daily limits are increased, we’ll notify you by calling you on your registered contact number.

By default, your Internet Banking limits are as below:

  • Within Own Account Transfers  Unlimited Amount
  • Domestic/Within BOS Transfers  $10,000
  • BPAY (Bill Payments)                  $10,000
  • International Payments                $ 5,000

Secure messages allow you to send instructions to Bank of Sydney, for example to increase your credit limit or to withdraw funds from your maturing Term Deposit.

This function is only available on Internet Banking, not via the mobile app.

To send a secure message:

  1. Login to your Internet Banking
  2. Click on the envelope icon on the top right corner of your home page
  3. Select ‘+ New Message’
  4. Type in your request
  5. Send
  6. Confirm via SMS or push notification

There are few policies regarding Internet Banking passwords:

  • Your password should contain at least one number and one alphabetic letter
  • You can also use special characters and symbols, but they’re not mandatory
  • Your password must be a minimum of 8 characters
  • If you require a password reset or you change the current password, the previous selected password can’t be used for another 12 months

You can download the BOS mobile banking app via the app stores on both iOS and Android devices. Once you’ve downloaded it, use your Internet Banking credentials to login.

Please note: the mobile banking app is only available for Personal customers; Business customers can only use Internet Banking.

You can contact us on 13 95 00 (Mon-Fri, 9am – 5pm AEST) to activate your access to BOS Internet Banking. Alternatively, you can visit your nearest Bank of Sydney branch and complete the Internet Banking application forms. The activation process is quick and you’ll receive your login credentials on the same day.

Your access to Internet Banking will be blocked after three consecutive wrong password attempts.

If your Internet Banking access is blocked, you need to contact us on 13 95 00 to unblock your access.

If you enter your Internet Banking username and are asked to enter your VISA Debit card number, it means your username is invalid. Please ensure you’re entering the correct username and if you need any assistance you can contact our customer service team on 13 95 00.

As a Personal Internet Banking customer you can register your primary device via the mobile banking app. Registering your device isn’t mandatory until you increase your daily transfer limits above the default limits.

Registering your device allows you to login to your mobile banking app via PIN, fingerprint or face ID. On the other hand, for any transaction authorisation you’ll no longer receive a SMS code; instead, you’ll receive a push notification on your registered device to authorise your transactions.

Please note: changing your number/SIM card doesn’t affect your registered device and you can continue using the same mobile device even if your number changes.

Due to security reasons you can only have one registered device at a time. If you wish to change your registered device:

  1. Login to the mobile banking app
  2. Go to ‘User’
  3. Click ‘Manage My Device’
  4. Delete your current registered device and follow the steps in order to register your new device

If you’re planning to go overseas, there are different ways to access your Internet Banking:

  1. If you’re going to use your Australian number while you’re overseas, there’s nothing to worry about. If you need to authorise any transactions, you’ll still receive the SMS notifications.
  2. If you’re planning to change your number when you arrive at your destination and you already know your overseas number, you must inform us by sending a secure message with your new number so we can change your contact details before you start your trip.
  3. If you’re unsure about the number that you’re going to use while you’re overseas, you can register your mobile device before you start your trip. Please note as long as you’re connected to the internet you will still receive the push notifications to authorise your transactions, regardless of your SIM card number.

Registering your device is easy and can be done in a few simple steps.

For ease, push notifications are a way for an app to send information to your smart phone or tablet even when you aren't using the app.

Your Internet Banking password must be 8-16 characters long and contain at least one number and one alphabetic letter. Choosing symbols and upper-case letters is permitted but not mandatory.

If your access to an account is ‘Enquiry Only’ you will be able to see the account and the list of transactions associated with it, however you won’t be able transfer from it.

If you believe you should have full access to any of your accounts, please contact your BOS home branch in order to amend your access.

If you wish to change your contact details – mobile number, email address or residential address – please send us your new contact details with a secure message in Internet Banking.

Alternatively, you can visit your nearest BOS branch to fill up the ‘Change of Details’ form.

When you make a Domestic Transfer, you can also choose the priority as normal or urgent.

Normal Domestic Payments are processed on a daily basis and will be available in the beneficiary’s account within 24 hours if the payment is made before the cut-off time (4:30pm AEST) during business days. Payments made after 4:30pm will be processed on the following business day. There are no fees associated with Normal Domestic transfers.

Real Time Gross Settlement (RTGS) is a special type of Domestic Transfer from BOS to an external bank within Australia – funds will appear in the beneficiary’s account within the same day if processed by 4pm. If sent outside of business hours it will be processed on the following business day. If you choose the option of RTGS for a Domestic Transfer, you will be charged a $35 transfer fee. The cut-off time for a RTGS payment is 3:30pm AEST on business days.

  • Changing your username
  • Changing your password
  • Sending secure messages
  • Changing your daily limits
  • Assigning account nicknames
  • Managing the existing payees
  • Checking account statements
  • Receiving alerts

For Normal Domestic Payments the cut-off time is 4:30pm (Syd/Mel time) on business days.

For BPAY the cut-off time is 5:00pm (Syd/Mel time) on business days.

No, when you make a transaction and the status is pending, you won’t be able to stop the transaction as the payment has already been authorised.

 

If you make a BPAY transfer before 5:00pm AEST during business days, it usually takes 48 hours to reach the biller. However in some cases this might take up to 5 business days depending on the biller processing schedule.

  1. Login to your Internet Banking
  2. Click ‘My Money’
  3. Then ‘Statements’
  4. You’ll then be able to download your current or past statements (up to 12 months prior).

If you need to retrieve a statement prior to 12 months, go to filters and choose the date period in order to display and download your past statements

Online Statements are not available for business accounts. If you have requested to receive statements for any of your business accounts, we will send you paper statements on a monthly basis.

Once you initiate a payment (whether domestic, BPAY or international) you can save the payment as a ‘favourite’ transfer after it’s been confirmed.

After you save the payment, go to ‘Payments/Transfers’ and from the drop-down menu choose ‘Select Favourite’ and the saved payment you want to reuse, then amend the fields based on your requirements and submit.

Due to constant rate changes, you cannot schedule an international payment for a future date.

All international payments must be a same day transfer.

There are different types of alerts that you can set up for your Internet Banking accounts:

  • Balance above a limit
  • Balance below a limit
  • Last recurring transaction
  • New monetary transaction

In order to setup your alerts, login to your Internet Banking, go to ‘Alerts’ and then select ‘Alerts Setup’.

You can also choose the way you would like to receive your alerts under ‘Alerts Delivery Settings’, either:

  • SMS
  • Push Notification (when you have a registered device)
  • Email
  1. Login to your Internet Banking
  2. Select your account from the home page
  3. Click on ‘CSV’ to export your transactions to Excel

Please note, if you require a specific date rage, you can amend the Filter by clicking on ‘Show Filters’ prior to exporting your transactions.

 

 

You may submit an Internet Banking Transaction Dispute Form here

This form can be used for Pay Anyone transactions (made through Online Banking transfer)

Please note: If you need to dispute transactions for more than one of your BOS accounts, please submit a separate form.

Mobile Banking provides the same level of security as Internet Banking. You should follow the same basic security precautions as when using a personal computer.

For more information please read Security

No. Mobile Banking is currently limited to Personal Customers only.

  1. Download the Bank of Sydney mobile app on your smart phone or your tablet
  2. Login with your username and password
  3. Depending on your device type you’ll then need to either:
    1. Android: Click the person icon in the top right of your screen
    2. iOS: Click on the user/person icon at the bottom of your screen
  4. Click on ‘Manage my device’ and then ‘Register current device’
  5. Go to ‘Remember Me’ and choose your preferred method. Based on your phone model you will have the option to choose between a numeric PIN, fingerprint or face ID.
  6. Enter a minimum 4 digit PIN and repeat, then click on ‘Submit’
  7. At this stage you should have received a 6-digit SMS security code to complete your registration
  8. Enter your security code and confirm
  9. Ensure that your device has successfully been registered by referring to the message you receive on your app
  10. Once your device is successfully registered, you will no longer receive and SMS notifications, instead you will get push notifications to authorise your transactions
  11. Each time you need to authorise a transaction, regardless of the device you use, the push notifications will be send to your registered device
  12. After receiving the push notification, click on it, then authorise via the method that you already setup (PIN, fingerprint or face ID)

 

You need to click on ‘Forgot Password or login with another user’, then enter your login credentials including your login password. Once logged in:

  1. Go to ‘User’
  2. Then ‘Manage My Device’
  3. Click on the current device
  4. Click on the modify PIN
  5. Enter a new PIN, submit and authorize

If you’ve forgotten your password and have an active VISA Debit card, you can reset your password by selecting ‘Forgot your Username or Password?’ on the BOS Online Banking login page.

If you’ve forgotten your password and don’t have an active VISA Debit card, please contact our customer service team on 13 95 00 (Mon – Fri, 9:30am – 5pm AEST) to receive a new password.

You can download the BOS mobile banking app via the app stores on both iOS and Android devices. Once you’ve downloaded it, use your Online Banking credentials to login.

Please note: the mobile banking app is only available for Personal customers; Business customers can only use Online Banking.

To register for Business Internet Banking, you need to be a Bank of Sydney customer with at least one Business account which can be accessed through Internet Banking.

If you’re eligible for Business Internet Banking, pop into any of our BOS branches and complete the relevant forms. Alternatively, we can send you the form to complete which you can forward back to us by email or mail. After you’ve completed and signed the forms, you’ll receive your login credentials within 24 hours via email.

There are some functions available for Business Internet Banking users that aren’t available for Personal users, such as group payment, file upload, stop checks, creating external users (for multi-user profiles) and dual authorisations for Business accounts with ’2 to Sign’ as the mode of operation.

Multi-user business banking profiles have an admin called ‘Role Manager’ or ’Master User’ who can create, delete and modify users under the business platform, and assign accounts and transactions. When a Business is set up for multi-user access, the Role Manager can set up the business member’s access based on the business requirements.

Single-user customers are given an individual login access that doesn’t allow them to set up any other users under their administration.

The Role Manager is nominated by the business owner or director. Under a multi-user Business Banking profile, the Role Manager (Master User) can create, remove or modify users and control their access. The Role Manager can also set up the daily limits for each user and decide on the business authorisation structure by setting up the role of each user.

When a business applies for Business Internet Banking, full details of the nominated Role Manager must be completed on the application form.

Digitoken is a mobile app available to download for both iOS and Android devices via the App Store or Google Play. Once this application is registered on your mobile device, all the authorisations required for Business Internet Banking must be authorised through this app. Please note, if a Business Internet Banking user has the default daily limit, the transaction’s authentications will be sent via SMS security codes.

For Business Internet Banking users, using Digitoken is an option unless the user’s daily transactions go over the default daily limits.

The default limits for business users are:

  • Within Own Account Transfers Unlimited Amount
  • Domestic/Within BOS Transfers $10,000
  • BPAY (Bill Payments) $10,000
  • International Payments $ 5,000

Using Digitoken for authorisation is easy. Any authoriser who wants to approve a transaction will be given instructions to refer to their Digitoken app during the authorisation process.

Under a multi-user Business Banking profile, a Maker can only initiate payments and transactions, and always requires an authoriser or two authorisers (for ‘2 to sign’ businesses) to approve the transaction/s.

Under a multi-user Business Banking profile, an Authoriser can only authorise the payments and transactions that are initiated by Makers and Authorisers.

Under a multi-user Business Banking profile users can be assigned as both Maker and Authoriser, to initiate and authorise payments and transactions.

Please note, if the mode of operation of a business requires two level authorisation, the payments that are made and authorised by the Maker and Authoriser needs a second authoriser’s approval before being completed.

There is currently no mobile banking application available for Business Internet Banking users.

The Role Manager of a multi-user business can only assign accounts and transactions to other members of the business, however they are unable to initiate or authorise any payments and don’t have access to account details and transactions.

Please note: if you’re a Role Manager and wish to have access to the account/s and perform transactions, you’ll need to create a second login for yourself by creating a new user access under ’User Management’.

You can change your business profile from single to multi-user at any time by visiting one of our BOS branches and completing the relevant forms.

Interest is calculated daily from the date funds are deposited into your account, and paid at maturity.

If you’re looking to open a Term Deposit with us, you can apply online  or visit your closest branch.

If you’re an existing Bank of Sydney customer, all you need is your contact details and a Bank of Sydney Transaction Account Number. If you’re new to the Bank of Sydney, you’ll need your contact details, plus your Australian Identification and TFN on hand.

If you need to withdraw funds prior to maturity, unlike most other banks we do not require 31 days’ notice. Simply notify us and we can help to arrange the transfer of your funds as per your instructions.

Please note that early redemption of your term deposit will incur a $30 early repayment fee. You may also incur an interest payment reduction. For more information please read the Fees & Charges document.  

 

During your application, you can specify for one of the following options to take place on maturity:

  • Reinvest your original balance and interest earned
  • Transfer the balance to your linked Everyday Saver transaction account
  • Decide later

If you want to decide later, you can contact us prior to the date of maturity to let us know what you’d like to do on maturity. These are your options:

  • If you’d like to reinvest your Term Deposit balance, there’s no need for you to do anything. Your funds will be automatically reinvested for the same term on the date your Term Deposit matures.
  • Partially reinvest - You can choose an amount you’d like to reinvest, and the term you’d like it invested for. We’ll put any funds not reinvested directly into your Bank of Sydney Transaction account.
  • Increase your investment - You can add additional funds to your investment when your Term Deposit matures.Change the term - At maturity you can reinvest your funds for a new term of between 1 to 13 months.
  • Change the term - at maturity you can reinvest your funds for a new term between 1 to 13 months.
  • You can send us instructions via secure message within Internet Banking, or by calling us on 13 95 00 (Mon – Fri, 9:30am – 5pm AEST).

    All investments and reinvestments are subject to the interest rate applicable on the date your Term Deposit matures. You can click here to view our current rates.

We’ll send you a Notice of Renewal prior to your maturity date. If you don’t provide us with instructions after this notice is received, we’ll automatically reinvest your funds for the same term and at the rate applicable on that day. You have a 7 day (5 business day) period from the date of maturity in which you can make partial changes to your Term Deposit (inclusive of partial withdrawals) at no additional cost.

If you want to deposit a higher amount, please call us on 13 95 00 (Mon – Fri, 9:30am – 5pm AEST) so we can discuss your options.

If you’re applying for a Term Deposit with two or more applicants, any one of the applicants will be able to operate the account on their own (also known as ‘Either to sign’ operation). This means that any account holder can transact on the account without the permission of other account holders.

If you’d like a different mode of operation applied to your new account, please contact us on 13 95 00 (Mon – Fri, 9:30am – 5pm AEST) to discuss your needs.

Personal customers over the age of 18 who are either an Australian Permanent Resident or Citizen can apply. Business and Trust customers are not able to apply; however, we have other options available to suit your needs.

If you’re an existing Bank of Sydney customer, all you need is your contact details and your Bank of Sydney Transaction Account Number.

If you’re a new customer, you’ll need your contact details, Australian Identification (Driver’s license or Passport) and TFN on hand.  You don’t have to quote your TFN, however if you choose not to quote your TFN or eligible exemption, any interest payments may be taxed at the maximum rate. We recommend you obtain your own independent tax advice.

All applicants will also need existing Account Details (BOS or another financial institution) to complete the Linked Account Details Section in the application form. Visit your nearest branch to apply.

You’ll need to deposit a minimum of $1,000 into the account within 10 business days. If the funds aren’t deposited within this period, the system will automatically close the account.

Note: only balances between $5,000 to $5,000,000 are eligible to earn interest.

Interest is paid on balances between $5,000 to $5,000,000.

Interest is calculated daily from the date funds are deposited into your account, and paid monthly.

Once funds are received into your BOS Saver Account, an Everyday Saver Account will be opened.

We open an Everyday Saver Account with every BOS Saver Account so that you can access your savings as and when you need. You can also link a Visa Debit Card to your Transaction Account to make accessing your funds for day-to-day purchases easy.

The easiest way to withdraw funds from your BOS Saver Account is via Internet Banking. Once you’ve transferred your savings to your linked Transaction Account, you can transfer funds to another financial institution or use your Visa Debit card to make purchases, or withdraw cash via an ATM.

Please note: if you’d like to withdraw your funds in branch, a $5 Branch Assisted Fee will be applied.

Internet Banking details will be provided within 24 hours of your account being opened.

We’ll send you a temporary username via email, and a temporary password via text message. You’ll be prompted to change your password on first login, and can change your username at any time under ’Settings’ in Internet Banking.

We’ll send you monthly statements for Everyday Saver, Easy Life Account, and BOS Saver accounts; quarterly statements for Retirement accounts; and every six months for Student accounts. If you have a linked Visa Debit card, we’ll send you monthly statements for the card.

You may choose to open an account with someone else. If so, you can choose to provide full access to both account holders to transact independently, or you may request to configure your account so that both account holders are required to approve transactions (two-to-sign authority).

If you’re applying for an account with two or more applicants, any one of the applicants will be able to operate the account on their own (also known as ‘Either to sign’ operation). This means that any account holder can transact on the account without the permission of other account holders.

If you would like a different mode of operation applied to your new account, please contact us on (13 95 00) to discuss your needs.

Our Visa Debit card is available with the following accounts:

  • Everyday Saver
  • Retirement Account (withdrawn from sale)
  • Student Savings Account (withdrawn from sale)
  • SmartNet Account
  • Easy Life Account
  • Everyday Main Account

The Everyday Saver Account is available if you either have an existing Bank of Sydney account, or open a new account, which is one of the following types:

  • Term Deposit
  • BOS Saver Account
  • Any Bank of Sydney Home Loan

You can make additional repayments to your loan, which will then be available for redraw if you need to use the extra money later on. Please note that fixed rate home loans have a $10,000 maximum extra repayment limit per year, without incurring any penalties or break costs. 

If you’d like to switch your loan repayments from Principal and Interest to Interest Only, your home loan rate may also change. Interest Only repayments do not reduce the loan principal amount, so if you’re looking to reduce your home loan repayments, get in touch with your Relationship Manager or our Home Loan Specialists to discuss the best option for you.

Each type of loan has different features, pros and cons. If your circumstances change and you want to switch your home loan from variable to fixed rate, or vice-versa, please contact your Relationship Manager or give us a call on 13 95 00 to speak with our Home Loan Specialists.

It’s important to note that if you have a fixed rate home loan, you may incur break costs [add link to break cost fact sheet] if you decide to change your loan before the end of the fixed term.

An offset account may be a good way to reduce the interest amount you pay on your loan. If you have a variable rate Expect More Home Loan, you’ll be able to link to a full offset account. Your home loan interest will be calculated on the difference between your loan balance and the daily balance held in your offset account.

Plus, your offset account is available for use as a transaction account where you can deposit your salary and link it to a Visa Debit card.

 

If you’ve made additional repayments to your home loan, you can withdraw extra money that’s  available on your account.

You can redraw from your additional repayments via Internet Banking, or by visiting your nearest branch.

Please note that in-branch redraws may attract a fee, depending on the home loan product you hold. In-branch redraws have a minimum amount of $2,000.

All the gifts received or other amounts you use for your home loan should be disclosed as an Asset, under ’Savings’ category.

LVR stands for the initial loan to value ratio at loan approval. LVR is the amount of your loan compared to the banks valuation of your property offered to secure your loan expressed as a percentage. Home loan rates for new loans are set based on the initial LVR and don’t change because of changes to the LVR during the life of the loan.

Yes. All Internet Banking customers have access to this function, as long as you hold an AUD account. You can select it via the ‘International Transfers’ menu option, under ‘Payments and Transfers’.

You can transmit funds electronically from most Bank of Sydney transaction accounts or your Foreign Currency transaction account (if it’s in the same currency).

  • A Bank of Sydney account
  • Details of the person receiving the money, including their name, personal address, the name of their bank, branch address, and their account number
  • SWIFT code of the foreign bank
  • The amount you want to send
  • You’ll also be asked to provide the reason for the payment

Funds are transferred electronically from your Bank of Sydney account to the designated overseas account, usually within 1-3 business days.

What will it cost me to transfer funds overseas?

You‘ll pay a lower fee on your international money transfer if you send it via Bank of Sydney Online Banking: $10 for international payments in foreign currency or Australian Dollars.

Alternatively in branch, it costs $20 to send any available currency.

There are a number of fees and charges banks and providers take when completing international money transfers. Each bank or clearing house involved with the transaction will take a fee when processing funds.

There can be different processing times for the money to arrive overseas, depending on which country you want to transfer money to. For Bank of Sydney, international payments will usually be available to the recipient within 2-3 banking days. However, we cannot guarantee this, and in some circumstances it may take longer.

Transfers made on a weekend, a public/bank holiday, or after the cut-off time will be processed the following business day.

Although an IMT usually takes between 2-3 business days to process it may take longer, depending on your recipient's country and bank.

If your recipient doesn’t receive your transfer, or if you wish to change or cancel your IMT, you can request that a trace/amendment/cancellation be placed on the IMT by:

  • Calling us on 13 95 00
  • Visiting any branch to complete an IMT investigation form

A SWIFT code is an international bank code that identifies particular banks worldwide. It’s also described as a Bank Identifier Code (BIC). Bank of Sydney uses SWIFT codes to send and receive money to overseas banks.

A SWIFT code consists of 8 or 11 characters.

Bank of Sydney’s SWIFT code is LIKIAU2S. You’ll need to give this code to anyone sending you money from overseas.

If you’re sending money to someone overseas, you’ll need to get their bank SWIFT code to do the transfer.

 

An IBAN, or International Bank Account Number, is a globally recognised sequence of letters and numbers used to process select cross-border payments.

International payments from Australian accounts to IBAN-recognised countries will require a valid IBAN. It’s a good idea to check and confirm the IBAN with the person receiving the money because if the IBAN is incorrect or missing, a charge may be applied by the receiving bank and the transfer may not go through.

You’ll need to provide the sender with:

  • Your account name
  • Your account number
  • BSB (bank - state - branch number)
  • Bank of Sydney’s SWIFT code – LIKIAU2S

Please ensure that you provide the sender with your full and correct account number and account name, as this is the only identifier used for processing the inward payments. Bank of Sydney will not be held responsible for a credit in accordance with an incorrect account number provided by the sender.

There may also be additional requirements from the sender’s bank such as your address or your branch address. Check with the sender to reduce the chance of delays in them making the payment.

There is a $10 fee for international payments deposited directly into your Bank of Sydney account. In addition, there may be overseas bank fees deducted from the payment, unless otherwise organised.

Overseas banks may impose their own fees and charges, or convert the currency of the payment. Bank of Sydney might not have any control over the fees, charges or foreign currency conversions imposed by these institutions. Any overseas financial institution handling charges will by default be borne by the recipient of the international payment and deducted from the payment amount, unless otherwise organised.

It’s possible that the overseas bank could convert the currency of the payment at an unfavourable exchange rate. You should inform the beneficiary that, if this occurs, they should consider rejecting the payment immediately so the payment can be unwound at the prevailing exchange rate.

If you don’t want the currency to be converted, please insert the words “Do Not Convert” in the description details free text box when you’re making an international payment.

If you intend to conduct or are already conducting cross-border business, including importing/exporting and/or undertaking overseas projects, Trade Finance services can facilitate these activities efficiently. Bank of Sydney provides a range of relevant services.

There are a number of trade risks involved with dealing overseas, including and not limited to the following:

  • Payment risks: eg. “How do I get paid?”
  • Delivery risks: eg. “Will I receive the goods/services I ordered?”
  • Performance risks: eg. “Will the Supplier produce the goods/services I ordered?”
  • Foreign exchange risks: eg. “How do I manage a foreign exchange risk?”
  • Cross border and country risks: eg. “How do I manage sovereign risk?”

In international trade, there are always gaps between payment commitment and receipt of proceeds from sales. Trade Finance is provided to close the gaps of the trade cycle by giving businesses access to finance to improve cash flow and manage payment risks more effectively. This enables you to be competitive in the global market.

The benefits of Trade Finance solutions include:

  • Access to finance for funding a business’ trade cycle, which incorporate its stock/debtor/creditor terms
  • The ability to offer earlier settlement for purchases, to secure favourable terms or offer extended payment terms to buyers, if required
  • Access to multi-currency sources of funding with flexible tenor, competitive interest rates (i.e. usually up to 180 days) to match cash flow needs
  • The ability to free or unlock the funds tied up in debtor receivables
  • Securing payment with a bank’s undertaking eg. Letter of Credit, Bank guarantee or avalisation of Bill of Exchange
  • Access the benefits of a ’natural hedge’ in situation where sales/purchases are made in the same currency

We have a suite of Trade Finance services available for Importers and Exporters including but not limited to:

  • Irrevocable Letters of Credit
  • Documentary Collection services
  • Trade loans/Advances for pre and post shipment financing
  • Bank Guarantees/Bonds
  • Export Letter of Credit confirmations

Call our helpdesk on 13 95 00 or email us at info@banksyd.com.au

Your Visa Debit card with Paywave is an important financial tool. Refer to the terms and conditions and follow these simple steps to keep your card safe:

  1. For purchases under $100 you can just tap and go
  2. For purchases over $100, you will need to enter your PIN
  3. You have a daily $300 global Paywave limit

You can activate your BOS Visa Debit card easily via:

1. BOS Internet Banking

  • Log on to BOS Internet Banking
  • Select the debit card
  • Click on ‘Card Options’
  • Select ‘Activate Card’
  • Click ‘Submit’
  • Authorise the card activation via mobile notification (SMS or push notification)
  • Your card has now been activated

2. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)

  • Select Option 4: ‘Card Inquiries’
  • Then, Select Option 2: ’Debit Card Inquiries’

3. Visit one of our branches

 

If you’ve lost your Visa Debit card, or had it stolen, you can let us know by:

1. Contacting our Fraud Department on 1300 705 750 (available 24/7)

2. BOS Internet Banking

  • Log on to BOS Internet Banking
  • Select the debit card
  • Click on ‘Card Options’
  • Select ‘Lost/Stolen’
  • Select reason from the drop down menu and click ‘Submit’
  • Authorise the card lost/stolen via mobile notification (SMS or push notification)
  • Your card has been closed

3. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)

  • Select Option 4: ‘Card Inquiries’
  • Then, Select Option 1: ’Lost or Stolen Cards’

4. Visit one of our branches

 

Yes, you can temporarily block your Visa Debit card via Internet Banking or by calling us:

1. BOS Internet Banking

  • Log on to BOS Internet Banking
  • Select the debit card
  • Click on ‘Card Options’
  • Select ‘Temporary Block’
  • Click ‘Submit’
  • Authorise the card temporary block via mobile notification (SMS or push notification)
  • Your card has been temporary blocked

2. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)

  • Select Option 4: ‘Card Inquiries’
  • Then, Select Option 2: ‘Debit Card Inquiries’

3. Visit one of our branches

 

Yes, via one of three methods:

  1. BOS Internet Banking
    • Log on to BOS Internet Banking
    • Select Card
    • Tap ‘Enable Card’
    • Select a reason from the drop down menu and click ‘Submit’
    • Authorise the card re-activation via mobile notification (SMS or push notification)
    • Your card has been re-activated

  2. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)

  • Select Option 4: ‘Card Inquiries’
  • Then, Select Option 2: ‘Debit Card Inquiries’

  3. Visit one of our branches

  1.  

There are a number of reasons why your transaction may have been declined. These could be:

  • You’ve reached your daily card limit
  • Reached your Paywave limit – try inserting the card followed with PIN
  • Your card is expired
  • You’ve entered an incorrect PIN

If none of the above apply, contact us via below two methods:

  1. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)
    • Select Option 4: ‘Card Inquiries’
    • Then, Select Option 2: ‘Debit Card Inquiries’

  2. Visit one of our branches

Yes, you just need to inform Bank of Sydney about your departure and arrival date, and your destinations, by:

  1. Sending us a secure Internet Banking message
    • Log on to BOS Internet Banking
    • Select the envelope icon from the top
    • Select ‘New Message’
    • As a subject choose ‘Travel Note’
    • Write a short message including the above information about your trip and click ‘Send’
    • Authorise the secure message via mobile notification (SMS or push notification)

  2. Contacting us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)

  • Select Option 4: ‘Card Inquiries’
  • Then, Select Option 2: ‘Debit Card Inquiries’
  1.  

You can request a new Visa Debit card via Internet Banking or visiting one of our branches:

  1. Send a secure Internet Banking message
    • Log on to BOS Internet Banking
    • Select the envelope icon from the top
    • Select ‘New Message’
    • As a subject ’New Visa Debit Card’
    • Write a short message requesting a new Visa Debit card to be issued to you by nominating your transaction account that you would like to be linked to and click send
    • Authorise the secure message via mobile notification (SMS or push notification)

  2. Visit one of our branches

You should receive a renewal card automatically. If you haven’t received your renewal card in the mail by the time your card expires, send us a request via Internet Banking or by visiting one of our branches:

 

  1. Send a secure Internet Banking message
    • Log on to BOS Internet Banking
    • Select the envelope icon from the top
    • Select ‘New Message
    • As a subject choose ’Renewal Card not received’
    • Write a short message requesting a new Visa Debit card to be issued to you.
    • Authorise the secure message via mobile notification (SMS or push notification)

  2. Visit one of our branches

Via iPhone (Apple Pay)

Apple Pay is an easy, secure and private way to pay in store, via the app on your iPhone, Apple Watch, or iPad.

You can add your Visa Debit card to Apple Pay in these simple steps:

  1. Open the Wallet app
  2. Tap the ‘+’ in the upper right corner
  3. Click ‘Continue’
  4. Enter the card’s security code ‘CVV’ to add card details from your iTunes account or select ‘Add a different card’ and use the camera to enter your card information
  5. Read through ‘terms and conditions’ and accept by clicking Agree icon
  1. Choose card verification by contacting us on 1300 888 730
  2. Once Apple Pay is activated you can start using it straight away

If you need any assistance:

  1. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)
    • Select Option 4: ‘Card Inquiries’
    • Then, Select Option 2: ‘Debit Card Inquiries’

Our Visa Debit card limit has a default limit of $3,000 daily. To increase or decrease your limits:

  1. Send a secure Internet Banking message
    • Log on to BOS Internet Banking
    • Select the envelope icon from the top
    • Select ‘New Message’
    • As a subject choose ’Increase/Decrease VDC limits’
    • Write a short message requesting a decrease/increase on your VDC limits and mention the last 4 digits of your VDC
    • Authorise the secure message via mobile notification (SMS or push notification)
  2. Visit one of our branches

You have three tries to key in the correct PIN. After that, we protect your account by locking it until the next day. If you’d like a new PIN contact us via the below options:

  1. BOS Internet Banking
    • Log on to BOS Internet Banking
    • Select the debit card
    • Select ‘Card Options’
    • Select ‘Modify Card PIN’
    • Enter the new PIN and confirm the new PIN on the following section
    • Authorise the new PIN via mobile notification (SMS or push notification)
    • Your PIN has now changed

  2. Contact Bank of Sydney

  • Contact us on 13 95 00 (Monday to Friday from 9am - 5:00pm AEST)
  • Or visit one of our branches

 

 

The maximum cash advance amount per statement of account cycle is 30% of your credit limit.

 

Follow the steps below when using your MasterCard tap & go (Paywave):

  1. For purchases under $100 you can just tap & go
  2. For purchases over $100, you’ll need to enter your PIN
  3. You have a daily $300 global tap & go (Paywave) limit

You can easily activate your BOS MasterCard. Here’s how:

  1. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)
    • Select Option 4: ‘Card Inquiries’
    • Then, select Option 3: ‘Credit Card Inquiries’
  2. Visit one of our branches

Complimentary insurance is available only to Platinum MasterCard holders. Follow the below link https://www.banksyd.com.au/important-pds.html to read more about the Platinum MasterCard Insurance Policy.

 

 

  1. Direct Debit

You can set up a direct debit by choosing a Bank of Sydney or non-Bank of Sydney transaction account to be debited monthly. This direct debit runs on the 10th of every month. You can set a direct debit to repay the full closing balance, minimum payment or a fixed amount. Please allow three business days for payments to clear.

Set up a direct debit by sending us a secure message using the below methods:

  1. BOS Internet Banking
  • Log on to BOS Internet Banking
  • Select the envelope icon from the top
  • Select ‘New Message’
  • Write a short message requesting the set up of a direct debit including the below details:
  • Account name
  • BSB
  • Account number
  • Repayment method (Full closing balance, minimum payment or fixed amount
  •  Click ‘Send’
  • Authorise the secure message via mobile notification (SMS or push notification)
  • Once the secure message is sent, someone from our Cards Department will contact you to confirm completion of the direct debit set up

 b. If you don’t have Internet Banking

  • Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)
    1. Select Option 4: ‘Card Inquiries’
    2. Then, select Option 3: ’Credit Card Inquiries’

  c. Visit one of our branches

  2.  BPAY

  • Your Biller Code and Reference number are enclosed in your credit card statement
  • Allow three business days for payments to clear
  • Login to your Internet Banking and proceed with BPAY as payment option, you will need the biller code and reference number

  3.  Online

  4.  Internet Banking via ’Domestic Payments’

    • Account details are enclosed in the credit card statement.

  5.  Visit one of our branches to organise the credit card payment

Yes. To increase or decrease your credit card limit, send us your request using the below methods:

 

  1. BOS Internet Banking
    • Log on to BOS Internet Banking
    • Select the envelope icon from the top
    • Select ‘New Message’
    • As a subject choose ’Increase/Decrease credit limit’
    • Write a short message requesting a decrease/increase on your credit limit and click ‘Send’
    • Authorise the secure message via mobile notification (SMS or push notification)

 

  1. Visit one of our branches

All purchases and cash advances made through your credit card are limited to the available credit limit of your credit card account. You can check your credit limit via the below methods:

  1. BOS Internet Banking
    • Log on to BOS Internet Banking
    • Select the MasterCard
    • You will be able to view:
    • Available balance
    • Current balance
    • Minimum payment
    • Last statement balance

  2. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)

  • Select Option 4: ‘Card Inquiries’
  • Then, select Option 3: ’Credit Card Inquiries’

If you’ve have lost your MasterCard or had it stolen, here’s how you can let us know:

  1. Contact our Fraud Department on 1300 705 750 (24/7)
  2. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)
  • Select Option 4: ‘Card Inquiries’
  • Then, Select Option 3: ’Credit Card Inquiries’
  1. Visit one of our branches

 

If you’ve forgotten your PIN, you can reset it by:

  1. BOS Internet Banking
    • Log on to BOS Internet Banking
    • Select the MasterCard
    • Select ‘Card Options’
    • Tap ‘Modify Card PIN’
    • Enter the new PIN and confirm the new PIN
    • Authorise the new PIN via mobile notification (SMS or push notification)
    • Your PIN has now been modified
  2. Contact us on 13 95 00 (Monday to Friday from 9am - 5:00pm AEST)
    • Select Option 4: ‘Card Inquiries’
    • Then, select Option 3: ’Credit Card Inquiries’
  3. Visit one of our branches

Primary and additional card holders can block their card temporarily by contacting us or visiting one of our branches:

  1. Contact us on 13 95 00 (Monday to Friday from 9:30am - 5:00pm AEST)
    • Select Option 4: ‘Card Inquiries’
    • Then, Select Option 3: ’Credit Card Inquiries’
  2. Visit one of our branches
    • Our customer service representatives will direct and assist you in completing the appropriate forms

You can complete the Cards & BPAY Transaction Dispute Form here. Please submit as soon as possible, so we can assist with your request.

A Business Easy Cheque Account is designed for businesses with lower transaction volumes, whilst the Business Advance Cheque Account provides more flexibility if your business has a high volume of monthly transactions.

With a Business Easy Cheque Account, you can make up to 10 fee free transactions per month, with no account keeping fees. A Business Advance Cheque Account incurs $10 monthly account keeping fee, allowing you to make unlimited free transaction every month.

You can link a Visa Debit Card for easy access to your money with a Business Easy Cheque Account, Business Advance Cheque Account and Business SmartNet Account.

Note: Business SmartNet account is a savings account and it has 5 free transactions per month, incurring fees after this.

As business accounts require extra documentation to be provided, further to your personal identification requirements, we will require you to supply other verification and documents in relation to the business identity, such as ABN or ACN information, Overseas tax information where application, financial statements, etc. Different company structures, such as trusts, sole traders or partnerships might require different documentation. Our staff will advise you what items of identification are acceptable.

You can open a Business Term Deposit via any of our branches. All you need to do is complete an application form and provide the documentation for business accounts. At this stage online applications are not available for businesses, however, you can check out current rates here. 

We know that every business has different needs and objectives, so we look at each case separately to understand what will fit your requirements. If you are looking for a business loan, talk to our Relationship Managers at your nearest branch, or contact us on 13 95 00.

Adding an asset as security for your loan means that you could get more favourable terms for your business loan, such as lower rates and reduced fees. If you own a residential property, you can secure it against your business loan. Learn more about our ResiSec Loans here.

Note: eligibility and lending criteria apply to all loans. For more information please view our Lending Terms and Conditions.