Bank of Sydney Unveils Enhanced Organisational Structure

Sydney, 14 August 2023: Bank of Sydney is pleased to announce strategic enhancements to its organisational framework, marking a decisive leap towards elevated customer experiences, operational efficiency and forward-looking strategies. These transformative refinements, effective immediately, underscore the Bank's unwavering commitment to excellence and its resolute pursuit of ambitious goals.

Melos Sulicich, CEO of Bank of Sydney, said, "These appointments epitomise our unwavering dedication to evolving into a pioneering challenger bank renowned for delivering unparalleled service. By fortifying our capabilities and streamlining operations, we strategically position ourselves to foster growth, all while keeping customers firmly at the forefront of our endeavours."

Maria Karavias appointed Chief Marketing Officer

The Bank is delighted to introduce Maria Karavias as the new Chief Marketing Officer, a new role aimed at optimising the Bank's customer value proposition. Maria's focus will revolve around refining customer segmentation strategies and enhancing customer experiences. Leveraging her extensive experience in financial services, media, retail, and business services, Maria is poised to drive exceptional customer and business outcomes. Prior to joining Bank of Sydney, Maria managed her own marketing consultancy business and held key marketing, product and digital positions within News Corp, Westpac, St.George and Woolworths.

Gary English assumes newly created Chief Operating Officer role

Assuming the role of Chief Operating Officer, Gary English spearheads the newly established Operating function. This unit will oversee the Property & Procurement, Operations, and IT departments, harmonising policies, processes, and initiatives to amplify customer and business outcomes. With a wealth of over three decades in financial services, Gary, who joined Bank of Sydney in 2017 as Chief Risk Officer, brings substantial experience to his new role. His prior engagements with Gateway Credit Union, Challenger, and the Commonwealth Bank uniquely qualify him for this pivotal responsibility.

Stella Grilis takes on role of Acting Chief Risk Officer

Stella Grilis steps into the position of Acting Chief Risk Officer, reporting directly to the CEO and becoming an integral part of the Executive Committee. In this capacity, she will continue to oversee the Risk function, ensuring the Bank's risk management strategies meticulously safeguard the interests of customers, employees, and stakeholders. Stella's extensive background, including pivotal roles such as Management and Regulatory Accountant and Credit and Liquidity Risk Manager, positions her as an exemplary steward of this crucial domain for the Bank.

Enhancing efficiency for outstanding outcomes

These strategic adjustments bolster Bank of Sydney's organisational agility, resulting in more streamlined and impactful outcomes for both its customers and workforce. These appointments underscore the Bank's steadfast commitment to trailblazing innovation and establishing industry benchmarks for excellence.

Mr. Sulicich reinforced, “In a financial landscape characterised by fluctuating trust due to shifts in interest rates by major players, Bank of Sydney is eager to seize the moment and emerge as a customer-centric alternative.”

“The shift towards personalised financial services seamlessly aligns with the Bank's core values. Bank of Sydney's distinctive promise of high-touch customer support sets it apart from larger competitors, resonating with customers who prioritise reliable banking relationships. The Bank's primary objectives encompass customer-centric interactions, adaptive product design, and surpassing customer expectations – a commitment ingrained in its very DNA.”

This announcement follows the appointment of Melos Sulicich as the new CEO of Bank of Sydney in May 2023.

View: Gain a comprehensive overview of the Bank of Sydney’s accomplished team.

ENDS

 

Media enquiries: 
Holly Bagley
Honner 
0438 807 712
holly@honner.com.au