CEO Message

At Bank of Sydney, we’re concentrating our efforts on supporting you, your businesses and our communities through the ongoing pandemic. We’re continuing to respond proactively to the fast-moving COVID-19 situation, to keep everyone as safe as we can.

Your health and well-being is our priority

Our focus is always on the well-being of our customers, communities and colleagues.

We continue to maintain the most stringent hygiene measures and we’re proactively following the advice of official health authorities. In response to the latest advice, we’re minimising numbers of people in work locations and ensuring all locations have or are part of a COVID-19 plan. We’re conducting regular, thorough deep cleaning of all head office and branch locations, as well as supporting staff to work from home if their role allows them to.

COVID-19 support is available

If you do need additional support due to the recent disruptions from the latest COVID-19 lockdowns, please reach out. We have a number of options available to customers through our Financial Hardship assistance program.

For more information or to apply, please visit

You can also speak to your Relationship Manager or call 13 95 00 (Mon – Fri, 9am – 5pm AEST).

20 years of serving our communities

This year marks the 20th anniversary of us operating in Australia.  We first opened our doors in 2001 and have continued to grow with branches available in three states including NSW, VIC and SA. Furthermore, over the past two decades there have been some great milestones including launching Internet Banking, being one of the first banks to issue debit cards, expanding into new channels and becoming a member of the Australian Banking Association (ABA). But the greatest highlights have been the people – our staff and customers. This is the perfect opportunity to celebrate the legends who’ve been with us since the beginning:

  • Anastasia Kyriacou
  • Charlie Chambouras
  • Connie Kalathas
  • Eleni Katsaros
  • George Euripidou
  • Helen Leondios
  • Sam Pletsias
  • Soteris Hadjikyriacou
  • Soteris Matis
  • Stella Drepas
  • Theoharis Alaveras

I’d like to thank them officially for their service and commitment.

Grant for Good

To mark our 20th year milestone, we’re proud to have launched our Grant for Good at a time where it is greatly needed. It’s an annual $20,000 community grant to support projects, organisations and initiatives that promote social inclusion activities, health and well-being, sports and other fields that benefit our communities. We’re excited to announce the first recipient later this year.

We’re building strong foundations for our future

As we move forward in 2021, we’re as customer-focused as ever. We’re continuing to invest in digital transformation, to meet the changing needs of our customers and our people. We’re currently working through a range of technology projects, including Smart ATM roll out, upgrading our network and infrastructure, and a new end-to-end loan origination system.

You can continue to contact us

Our friendly branch teams continue to provide the same exceptional service. However please note that our opening hours and services are subject to change at this time. We encourage all customers to check our contact us page before visiting us.

As ever, you can get in contact with us via Internet Banking, in branch, or by calling us on 13 95 00 (Mon-Fri, 9am-5pm AEST).

Finally, I really want to express how deeply grateful I am, for the support and flexibility from our customers, communities and colleagues during this pandemic period.

As always, I wish you all and your families health, happiness and peace.

Many thanks and do keep well.



Miltos Michaelas
Chief Executive Officer

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