Recently, we introduced our new Bank of Sydney Internet Banking and Mobile Banking App. We are aware that for Online Banking, some customers may be experiencing service issues. Please accept our sincere apologies for any disruption you may have experienced. 

We are continually improving our services, however please note the following items that may currently need your attention. 

Key Updates

• Saved payees and billers - Please re‑add any payees or billers you still need. If you use multi‑entry transaction templates, these will also need to be recreated.
  
• Payment Details for Business Accounts - When a payment is made from a Bank of Sydney Business Account, the payee remittance will display the personal name of the individual who initiated the payment (e.g. Andrew) instead of the business account name (e.g. ABC Enterprise). This is currently being investigated and will be resolved shortly. 
• Daily payment limits - Your daily payment limits may have changed in line with our Online Banking Terms and Conditions. You can review and update your limits at any time in Online Banking or contact us for assistance.
• Multi-entry transactions - You will need to re-enter these manually, and ensure to save the template for future use.
• ABA File Payments - For some customers, a warning was appearing when they attempt to upload ABA files. This has been resolved. For support, please refer to the Internet Banking User Guide for instructions on How to complete ABA payments.
• Account Mode of Operation - There may be changes to your ability to initiate and complete payments in Online Banking, in which your payment may require a further approval. 
• Scheduled & recurring payments (business customers) - If you are a business customer, scheduled or recurring payments may not appear on your Payments Dashboard in Online Banking. Please review your account transaction history via your Account Dashboard to confirm payments are being processed as previously scheduled.
• Account balances in the Mobile Banking App - In the Mobile Banking App, you may notice that the available balance appears below the current balance on the Account Summary screen. This issue is now resolved. If you are still experiencing issues with this, please ensure you have updated the Bank of Sydney Mobile Banking App.
• Transaction Reference Descriptions - For some transactions, the customer transaction references may not be displaying correctly under your account transaction listing in Online Banking. This is under investigation for resolution.

There are a small number of other nuances that our teams are addressing as a priority and this page will be updated accordingly with any material updates and/or personal contact will be made to affected customers.

Help

For any support relating to Online Banking Registration or User Guides, please refer to the relevant page.

Our Customer Service Centre is currently experiencing higher than usual call volumes, so wait times may be longer than normal. Thank you for your patience and understanding.

If you have any urgent needs or concerns, please don’t hesitate to contact us - we’re here to support you.

We’re sorry for any inconvenience and thank you for your understanding as we continue to work through these updates.