There’s a general increase in scamming activity of late. Our priority is to protect you and while there’s no need to be alarmed, it’s important to be careful. So we want to give you some tips to help identify and avoid any scams you may come across.

How to protect yourself from a scam

Don’t give out your personal information

It’s important that you don’t give out your personal details via email, SMS or online.
Bank of Sydney won’t ask you for this information across these platforms.

Take care with unknown contacts

If someone you don’t know calls saying they’re from Bank of Sydney, exercise caution. If they ask for money via an unusual payment method, threaten you for not providing verification information, pressure you into buying something or making a quick decision, it’s likely a scam. Don’t stress, hang up and call our Customer Service Centre on
13 95 00 (Mon-Fri, 9am-5pm AEST).

Look for the lock

When online ensure that you’re using a secure web page - look for the lock at the top of your browser and verify any URLs, email addresses or phone numbers provided against official websites/sources.

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Security Hub

For further information on the different types of threats you may encounter online and steps you can take to protect your accounts from scams and fraud.

Internet Banking

Access your money 24/7 via our secure and easy to use Internet Banking and Mobile app.

Digital Wallet

Go cashless and cardless with Apple Pay, Samsung Pay and Android Pay, by linking your card to a Digital Wallet.

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Talk to one of our friendly staff Mon - Fri, 9am–5pm AEST.

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