At Bank of Sydney, we're committed to helping you bank safely and confidently. Whether you're using your Visa Debit card, Online Banking or making payments, taking reasonable steps* to protect your banking access can help reduce the risk of unauthorised transactions and payment mistakes.

Here are some practical ways you can help keep your banking secure.

Using Your Card Safely

Keep your PIN secure - Never voluntarily share your PIN with anyone or keep unprotected written record of it with your card.
Stay alert at ATMs and payment terminals - Cover the keypad when entering your PIN, check that no one is watching you and remember to retrieve your card after making a transaction.
Keep your card safe - Store your card in a safe place and avoid leaving it unattended or allowing others to use it.
Monitor your card transactions - Regularly review your card transactions and account statements to help identify any unfamiliar or unauthorised activity.

Staying Safe With Online Banking

Keep your login details and devices secure - Never share your banking passwords or passcodes, including one-time security codes. Keep your devices updated and avoid storing passcodes in unprotected locations.
Check before you pay - Always verify the recipient’s account details and payment amount before authorising a transfer.
Stay alert to scams - Regularly check your account statements for unauthorised transactions. Be cautious of unexpected calls, emails or text messages requesting your banking details and avoid clicking suspicious links.
Keep your details up to date - If you change your address, phone number, email or other contact details, please contact us to update your details as soon as possible.

Keeping Your Banking Secure

If your card or device is lost or stolen, you suspect your banking passcodes have been compromised, or you notice any unauthorised transactions, please contact us as soon as possible, by calling us on 13 95 00 or +61 2 8262 9191 from overseas.

Important Information:
Your liability (or partial liability) for unauthorised transactions will depend on the circumstances and will be assessed in accordance with the ePayments Code and the applicable terms and conditions. For further information, including circumstances where you may be liable for a loss, please refer to:

You may also like

Security Hub

For further information on the different types of threats you may encounter online and steps you can take to protect your accounts from scams and fraud.
Learn more

Online Banking

Access your money 24/7 via our secure and easy to use Internet Banking and Mobile Banking App.
Learn more

Digital Wallet

Go cashless and cardless with Apple Pay, Samsung Pay and Android Pay, by linking your card to a Digital Wallet.
Learn more

We're here to help

Visit our friendly staff at one of our branches

Find a branch near you

Submit a Service Request via Online Banking

Login

Talk to one of our friendly staff Mon-Fri (Excluding Public Holidays).

Call 13 95 00

*A reasonable attempt to protect the security of a PIN or passcode record includes making any reasonable attempt to disguise the PIN or passcode within the record, or prevent unauthorised access to the passcode record, including by:
(a) hiding or disguising the PIN or passcode record among other records;
(b) hiding or disguising the PIN or passcode record in a place where a passcode record would not be expected to be found;
(c) keeping a record of the PIN or passcode record in a securely locked container; or
(d) preventing unauthorised access to an electronically stored record of the PIN or passcode record.
This list is not exhaustive.

Your account security is a priority, please be alert to anyone seeking your banking details. Bank of Sydney will never send you an email or SMS asking you to verify or provide your Bank of Sydney account details, financial details or login details. 

Please take a moment to read through the below information
General Banking Fees & Charges
Deposit, Saving & Transaction Accounts PDS
Visa Debit Card Terms and Conditions
Online Banking Terms and Conditions

More information about our product and services is available here.