You have an important role to play in ensuring the secure use of your Bank of Sydney Debit and/or Credit Card. Your prompt action as an ‘alert’ cardholder is one of the most important means of preventing any criminal activities. You and other authorised users must take care to ensure that your card(s) and PIN(s) are not misused, lost or stolen.
Practical Ways to Keep your Card Safe
Security Measures to Protect your Card, Device & Passcodes
Your Bank of Sydney Card, devices, PIN, passcodes, passwords, OTP (one time password) and SMS OTP are the keys to accessing your accounts electronically therefore their security is very important. These guidelines are here to assist you keep your Bank of Sydney Card, PIN and passcodes secure and minimise opportunities for unauthorised transactions or misuse.
Do not keep a written record of all pass codes required to perform transactions on one or more articles liable to be lost or stolen simultaneously, without making a reasonable attempt* to protect the security of the PIN or passcode(s).
Do not select a numeric pass code that represents your birth date, or an alphabetical passcode that is a recognisable part of your name as these are easy for an unauthorised person to guess.
You must not act with extreme carelessness in failing to protect the security of all PINs and passcodes, where extreme carelessness means a degree of carelessness that greatly exceeds what would normally be considered careless behaviour.
An example of extreme carelessness is storing a user name and passcode for internet banking in a diary, phone, tablet or computer that is not password protected under the heading ‘Internet banking codes’.
Liability for losses resulting from unauthorised transactions will be determined by the provisions of the ePayments Code and not just these guidelines.
Circumstances where you may be held liable (or partly liable) for any unauthorised transactions under the ePayments Code include if you contributed to the loss through breaching security requirements in the guidelines and/or as outlined in the following documents:
- Bank of Sydney Terms and Conditions for Visa Debit Cards;
- Bank of Sydney Terms and Conditions for Credit Cards (Mastercard); and
- Bank of Sydney Terms and Conditions for Internet Banking.
FAQs
If you’ve forgotten your PIN, you can reset it by:
- BOS Internet Banking
- Log on to BOS Internet Banking
- Select the MasterCard
- Select ‘Card Options’
- Tap ‘Modify Card PIN’
- Enter the new PIN and confirm the new PIN
- Authorise the new PIN via mobile notification (SMS or push notification)
- Your PIN has now been modified
- Contact us on 13 95 00 (Monday to Friday from 9am - 5pm AEST)
- Select Option 4: ‘Card Inquiries’
- Then, select Option 3: ’Credit Card Inquiries’
- Visit one of our branches
Yes, you can temporarily block your Visa Debit Card via Internet Banking or by calling us:
1. BOS Internet Banking
- Log on to BOS Internet Banking
- Select the debit card
- Click on ‘Card Options’
- Select ‘Temporary Block’
- Click ‘Submit’
- Authorise the card temporary block via mobile notification (SMS or push notification)
- Your card has been temporary blocked
2. Contact us on 13 95 00 (Monday to Friday from 9am - 5pm AEST)
- Select Option 4: ‘Card Inquiries’
- Then, Select Option 2: ‘Debit Card Inquiries’
3. Visit one of our branches
If you’ve lost your Visa Debit Card, or had it stolen, you can let us know by:
1. Contacting our Fraud Department on 1300 705 750 (available 24/7)
2. BOS Internet Banking
- Log on to BOS Internet Banking
- Select the debit card
- Click on ‘Card Options’
- Select ‘Lost/Stolen’
- Select reason from the drop down menu and click ‘Submit’
- Authorise the card lost/stolen via mobile notification (SMS or push notification)
- Your card has been closed
3. Contact us on 13 95 00 (Monday to Friday from 9am - 5pm AEST)
- Select Option 4: ‘Card Inquiries’
- Then, Select Option 1: ’Lost or Stolen Cards’
4. Visit one of our branches
Card Transaction Limits
With a Bank of Sydney Mastercard Credit Card or Visa Debit Card, you can use the payWave (contactless) functionality of your card to make faster purchases. Please be reminded of the transaction limits applicable to Bank of Sydney cards.
| PayWave Limits | Daily Limit | Single Transaction limit (No PIN Required) |
|---|---|---|
| PayWave (Contactless) | $300 | $200 (under the Covid-19 Scheme Mandates). This may be reversed to $100 on future notice. |
| Other Card Limits Limits | Purchases (Online & Chip) | Withdrawals |
|---|---|---|
| Visa Debit Card | $3,000 | $1,000 |
| Mastercard Credit Card | Limited to the available Credit Limit of the Credit Card Account | $1,000 or 30% of the Credit Limit (Whichever is lesser)** |
You may also like
Security Hub
Internet Banking
Digital Wallet
*A reasonable attempt to protect the security of a PIN or passcode record includes making any reasonable attempt to disguise the PIN or passcode within the record, or prevent unauthorised access to the passcode record, including by:
(a) hiding or disguising the PIN or passcode record among other records;
(b) hiding or disguising the PIN or passcode record in a place where a passcode record would not be expected to be found;
(c) keeping a record of the PIN or passcode record in a securely locked container; or
(d) preventing unauthorised access to an electronically stored record of the PIN or passcode record.
This list is not exhaustive.
**The maximum Cash Advance amount per statement of account cycle is 30% of the allocated Credit Limit.
Please take a moment to read through the below information
General Banking Fees & Charges
Deposit, Saving & Transaction Accounts PDS
More information about our product and services is available here.