Mobile Banking FAQs

Mobile Banking FAQs

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  What mobile devices are supported?

Apple (iPhone, iPad and iPod Touch)

  • iPhone and iPod Touch are supported if running iOS 3.1.1 or higher, or Safari 4.0+.  
  • iPad is supported when running iOS 3.2 or higher in Safari 4.0+

Android (HTC Desire, Samsung Galaxy etc.)

  • Android devices are supported when running OS 2.0 or higher and the default browser

Other Devices

  • Any other device using the Opera Mini 5.0 (or higher) browser is supported.

    Connection is via HTTPS.  All supported devices must have JavaScript enabled and must accept session cookies

  What services are offered via Mobile Banking?

Services include:

  • Check account balances
  • Transfer funds between your accounts
  • Domestic and BPAY products
  Can a business customer use Mobile Banking?
No. Mobile Banking is currently limited to Personal Customers only.
  Is Mobile Banking secure?

Mobile Banking provides the same level of security as Internet Banking. You should follow the same basic security precautions as when using a personal computer.

For more information please read Security

  Is there a fee for using Mobile Banking?
No. Mobile Banking is free and confined to your service provider’s data charges.
  Do I need to register?

Yes. Once you have registered for Internet Banking and changed your password, you can access the Mobile version from your handset using the same Customer ID and Password. 

If you are not already registered for Internet Banking, visit one of our branches or or you can contact our Helpdesk on 1300 BANKING (1300 226 546)
(Mon to Fri 9.30am – 5.00pm) to register.

  Can I use Mobile Banking while I am overseas?

You can access Mobile Banking from anywhere in the world on a mobile handset that can access the internet. For security reasons, we strongly recommend you avoid using public or shared handsets when banking.

If you are having difficulty accessing Mobile Banking you may contact our Helpdesk on 1300 BANKING (1300 226 546)

(Mon to Fri 9.30am – 5.00pm).For any internet connection issues please contact your service provider.