Mobile Banking FAQs

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Mobile Banking FAQs

  What mobile devices are supported?

Apple (iPhone, iPad and iPod Touch)

  • iPhone and iPod Touch are supported if running iOS 3.1.1 or higher, or Safari 4.0+.  
  • iPad is supported when running iOS 3.2 or higher in Safari 4.0+

Android (HTC Desire, Samsung Galaxy etc.)

  • Android devices are supported when running OS 2.0 or higher and the default browser

Other Devices

  • Any other device using the Opera Mini 5.0 (or higher) browser is supported.

    Connection is via HTTPS.  All supported devices must have JavaScript enabled and must accept session cookies

  What services are offered via Mobile Banking?

Services include:

  • Check account balances
  • Transfer funds between your accounts
  • Domestic and BPAY products
  Can a business customer use Mobile Banking?
No. Mobile Banking is currently limited to Personal Customers only.
  Is Mobile Banking secure?

Mobile Banking provides the same level of security as Internet Banking. You should follow the same basic security precautions as when using a personal computer.

For more information please read Security

  Is there a fee for using Mobile Banking?
No. Mobile Banking is free and confined to your service provider’s data charges.
  Do I need to register?

Yes. Once you have registered for Internet Banking and changed your password, you can access the Mobile version from your handset using the same Customer ID and Password. 

If you are not already registered for Internet Banking, visit one of our branches or or you can contact our Helpdesk on 13 95 00.
(Mon to Fri 9.30am – 5.00pm) to register.

  Can I use Mobile Banking while I am overseas?

You can access Mobile Banking from anywhere in the world on a mobile handset that can access the internet. For security reasons, we strongly recommend you avoid using public or shared handsets when banking.

If you are having difficulty accessing Mobile Banking you may contact our Helpdesk on 13 95 00.

(Mon to Fri 9.30am – 5.00pm).For any internet connection issues please contact your service provider. 

  How to Activate Widgets 

Viewing your account balance without logging to the mobile app is one of the new features of our new Internet Banking App. Our new Mobile App widgets allows you to view the current balance of your selected accounts, view upcoming payments and make a quick payment to selected payees or Billers.

Activating Widgets for iPhone Users

     1. On the Home screen, swipe right to see the Widgets and select 'Edit'.


     2. Under Add Widgets, find the 'Bank of Sydney' App and click on '+' to add it to your Widgets and ensure the action is completed


     3. Once the BOS Widgets has been added to your Widgets screen, tap on the BOS Widget for configurations.

     4. You will be redirected to login to your BOS Mobile App to continue the process.

     5. Tap on the 'User' at the bottom of the screen and select 'Create Widget'.

     6. Select the Widget/s that you would like to add and submit. Please note if you are choosing to view any account balances, you should select the account/s from the list of available accounts. (Same with the saved templates)


     7. After creating the Widgets, go to the Widgets screen and you will be able to expand the BOS Widgets to view more available options by clicking on 'Show More'.