COVID-19 Information



Important Notice Regarding COVID-19

People come first. Now and always.

As updates about the COVID-19 outbreak are developing, your health and well-being is our priority. We’ve introduced precautionary measures to best limit the potential impact of the virus and support measures for customers who are financially affected. We also continue to support our partners, communities and charitable organisations, to pull together at this challenging time.

Our customers’ health and well-being is our priority

At times like these, people come first. We’re doing everything we can to look out for our customers, colleagues and communities. This means closely monitoring the advice of the Australian Federal Government, state and territory governments, local and national health authorities, and the World Health Organisation (WHO). We’re carefully following the experts’ recommendations and adapting our approach quickly and proactively. To obtain further information about COVID-19, please visit the Australian Government website.

Department of Health Resource

Precautionary measures for your reassurance

So that we can maintain a high level of service, we’re taking some important precautionary measures:

We encourage our customers to limit non-essential visits to our branches. However, should you require assistance at our Branches please ensure you check our website for the most up to date branch opening hours before attending.

Branch Opening Hours

For customers who are financially affected

The below are a number of measures we’ve put in place for those affected by the financial effects of the outbreak.

If you’ve been directly impacted by the COVID-19 outbreak and would like to explore the options available to you, it is important you contact us as soon as possible by calling our Customer Service Centre on 13 95 00. Alternatively, for further information regarding Financial Hardship, please visit our Financial Hardship page.

Financial Hardship

Internet & Digital Banking Services

We know that having access to your money during difficult times is important. You can access your accounts 24/7 through our Internet Banking platform for all your day-to-day banking needs. If you are not yet activated for Internet Banking, you can call our Customer Service Centre to get started on 13 95 00 (Mon – Fri, 9am – 5pm AEST).

Internet Banking FAQs

During this time more than ever, please do take care and we wish you well. If you have any questions, please don’t hesitate to reach out to us online or by phone on 13 95 00.