CEO’s message: Wrapping up a fantastic year

CEO’s message: Wrapping up a fantastic year

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Friday 20th December 2019

CEO’s message: Wrapping up a fantastic year

It’s the time of year where we focus on what’s most important and spend time with family and friends. And what year it’s been. One of the biggest milestones of 2019 was purchasing our new home in the heart of Sydney’s CBD. Our new head office and flagship branch is located at 62 Pitt Street and will be open to our customers in the second half of 2020.

Always keeping our finger on the pulse, I’m very proud of our SMART Branch strategy. Through 28 SMART Branches we have been able to get even closer to our customers across Sydney, Melbourne and Adelaide. The roll-out will continue in 2020 with newly designed SMART Branches popping up in more than 13 locations across the three states.

Our expansion of digital capabilities also ramped up this year, with major investments in our people and systems to support every customer – no matter how they want to bank with us. Our digital solutions will enhance the way we operate and provide our customers with exactly what they expect from a modern digital bank.

Furthermore, following last year’s onboarding solution to help new customers set up online term deposits, we have finished off 2019 with the launch of our Loans Originating System. The service will reduce delays and costs associated with paper processes, as well as accelerate the entire process to help our customers achieve their dreams sooner.

And it is thanks to our customers that we are getting better every year. As Australia’s leading people-focused bank, we listened to feedback and launched our Customer Service Centre, which allows us to keep our promise to always be just a call or message away. This dedication to our customers is backed up by our position in the retail market, which has gone from strength to strength this year. In addition to above-market loan and deposit growth, 2019 also saw us surpass $2 billion in loans!

These successes were acknowledged during the awards season. For three consecutive years (2017, 2018 & 2019) Bank of Sydney received the prestigious Money magazine award for the Best of the Best for cheapest Home Loan, as well as accolades from Canstar.

Corporate social responsibility has also been bright on our radar in 2019. This year we were privileged to stand alongside a variety of community groups and help them achieve their charitable, social and cultural initiatives. A special mention goes to the White Pearl Ball for supporting brain cancer research, and the FSHD Chocolate Ball for funding world-class medical research and education around facioscapulohumeral muscular dystrophy. I would like to take this opportunity to thank the Bank of Sydney team for volunteering at these events.

We’ve also made significant contributions to local sports clubs across Sydney, Melbourne and Adelaide – we believe all Aussie kids should have the opportunity to do what they enjoy most. In addition, we were very proud to support the Hellenic Museum of Melbourne and the Immigration Museum’s Kahlil Gibran exhibition. As a leading bank for all ethnic groups and especially the new generations, we will continue to support exciting events from people of all backgrounds. Our team attended many events and supported a cross-section of local communities in 2019, so we thank them for their commitment!

Our journey in the past couple of years has been extremely rewarding, especially seeing our customers achieve their financial goals. When reflecting on 2019, we are very proud of our achievements as a team. However, none of it would have been possible without the commitment, patience and hard work of every person involved with Bank of Sydney. So here’s thanks to you: our communities, our customers and our colleagues.

Merry Christmas and a happy 2020!

Miltos Michaelas

CEO, Bank of Sydney