Banking Code of Practice

Banking Code of Practice

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In line with Bank of Sydney's policy to further improve the products and services offered to its customers, the Bank has adopted the Australian Bankers Association’s voluntary Code of Banking Practice to reinforce the Bank’s duty towards delivering the systems and processes required to meet Best Practice standards set out by the Code.

Being a member of the Australian Banker’s Association, Bank of Sydney aims at reaching the highest banking practice standards, ensuring that customers receive all the relevant information they require when making their financial decisions for their personal or business needs. 

Features of the code include:

  • Continuously working towards improving the standards of practice and service in the banking industry,
  • Promoting informed decisions about our banking services,
  • Providing general information in plain English about the rights and obligations that arise out of the banker and customer relationship in regards to banking services, and
  • Monitoring external developments relating to banking codes of practice, legislative changes and related issues

Copies of the Banking Code of Practice are available to download here, by post or at any of our branches across Australia.

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