There are a number of ways you can get help regarding our Web site.
- You can find answers to some of the more frequently asked questions below.
- You can contact us directly by email or by phone.
Listed below are the answers to some frequently asked questions you may have. We monitor the questions that members ask and add to the section. Just click on a question from the list below to find the answer.
|How do I print?|
|Just click on the 'print this page' link at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser.|
|How can I view forms and other documents?|
|Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Reader. See the Adobe web site for more information about Acrobat Reader. You can download Adobe Reader by clicking on the "Get Adobe Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser. ^|
|What do I do if the website gets stuck?|
|If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately. ^|
|How do I clear my internet cache?|
If you use Netscape Navigator, select 'Edit' then 'Preferences' from the menu bar at the top of the screen. Click on 'Cache' under 'Advanced' from the list on the left box, then 'Clear memory cache' and 'Clear disk cache'. Once your computer has finished (this may take a while) click 'OK', quit Navigator and relaunch.
If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch. ^
|What browser should I use?|
|The Bank site has been optimised for Microsoft Internet Explorer 9.0+ and Mozilla Firefox v42. Please update your browser if you start experiencing problems or click here for more information on using browsers. ^|
|What is the optimal screen resolution for the site?|
|The Bank Web site has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you have trouble viewing certain parts of the Web site please change your monitor settings.|
|PC screen resolutions|
|Macintosh screen resolutions|
|What do I do if I get a page error?|
|When browsing the Bank Web site you may come across page errors. If these errors persist please contact us. ^|